Implementation Manager

About Rundoo

Rundoo’s mission is to build cutting-edge software that helps building materials suppliers enhance their businesses. Think of your local hardware store or mom and pop shop—these are our clients who we partner with across the country. From paint to hardware to flooring, stores across these industries sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to change by being the first in the industry to empower independent supply stores with best-in-class technology.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

What you’ll do as an Implementation Manager at Rundoo

• Project manage the full implementation process: Oversee the entire journey of getting a client live on Rundoo, from initial sign-up, hardware ordering and setup, to training and providing day-of support.
• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, ensuring client satisfaction and long-term success.

Requirements

• Excellent communicator with a track record of building strong, consultative customer relationships
• Experience in project management with excellent attention to detail
• Problem solver who can address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
• Valid U.S. driver’s license

Bonus points

• Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
• Comfortable adapting and working in a dynamic environment where priorities may shift, and new challenges arise regularly
• Prior experience in education
• Experience driving change with customers adopting new workflows or systems

Compensation

• Base Salary: $80K - $100K (based on geography)

About the team

Here is the current makeup of our sales team:

• Leigh (Implementation Manager)
• Jason (Implementation Manager)
• Vidhan (Head of Product)
• Claire Byrne (Head of Client Success)
• Lej (Client Success Manager)
• Robbie (Client Success Manager)

Interview Process

• Intro Call (20 mins): Meet our recruiting team to learn more about each other.
• Round 1 (30, remote): Resume and discovery questions interview.
• Round 2 (45 minutes, remote): Simulate an implementation handoff call given a:
  • Sample client profile
  • Current implementation checklist
• Final Call (15 mins, remote): Conversation with our CEO, Nick.

Who we are (in alphabetical order)

• Amanda (Head of Recruiting & Operations): Studied Marketing Management at De La Salle University; worked in recruiting & operations at a few Bay Area startups; loves building teams, scuba diving, & hiking!
• Andrew (CTO): Studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)!
• Gemma (Andrew's Bernedoodle): fiercely protecting Andrew
• Andy (Territory Account Executive): Studied Business Management at Oklahoma State University (Go Pokes); worked as an AE for large tech like Cisco System and small startups BeckTech and TrackStreet; do you need a 4th?
• Boxuan (Engineering): Studied computer science at the Ohio State University; worked as an engineer at Bytedance, jd.com, Shape security and A10networks. I like hiking in spare time.
• Brian (Engineering): Studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan
• Luna (Brian's chocolat