Implementation Manager

Remote

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$80,000 – $100,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Building Materials, Construction Supply, Retail TechnologyIndustries

Requirements

Candidates must possess excellent communication skills with a proven ability to build strong, consultative customer relationships. Experience in project management with meticulous attention to detail is required. The role also demands a proactive problem-solver capable of addressing client challenges and troubleshooting issues for smooth implementation. A valid U.S. driver's license is necessary. Familiarity with industries such as paint and hardware, building materials, or construction supply is a plus, as is comfort working in a dynamic environment with shifting priorities and prior experience in education or driving customer change with new workflows or systems.

Responsibilities

The Implementation Manager will be responsible for project managing the entire client implementation process, from initial sign-up through hardware setup, training, and day-of support. This role involves building strong client relationships by understanding their unique needs and goals, providing personalized, hands-on support for a seamless onboarding experience. Collaboration with sales development and customer success teams is crucial to ensure smooth handoffs and successful client transitions.

Skills

Project Management

Client Relationship Management

Customer Onboarding

Cross-functional Collaboration

Problem-Solving

Troubleshooting

Communication

Rundoo

Web-based platform for retail operations management

About Rundoo

Rundoo offers a web-based platform that helps retail businesses, especially paint stores, manage operations and connect with customers. Its main product is an integrated point-of-sale (POS) system that includes a mobile app for customers, allowing for quick access to information and facilitating faster payments. Rundoo differentiates itself by providing secure card storage and an easy-to-use interface for new employees, along with a search engine for effective record-keeping. The company's goal is to enhance customer experiences and improve business operations to drive sales growth.

None, CaliforniaHeadquarters

2021Year Founded

$10.7MTotal Funding

SERIES_ACompany Stage

Consumer Software, Enterprise Software, CybersecurityIndustries

11-50Employees

Benefits

health, dental, & vision insurance

Lunch provided daily

401k

Gym membership

Commuter benefits

Company Libro subscription

Unlimited PTO

Dog-friendly office

Risks

Increased competition from established POS providers like Square and Shopify.

Potential data privacy concerns with mobile apps as consumers become more cautious.

Economic downturns could reduce retail spending on new technologies like Rundoo.

Differentiation

Rundoo offers a mobile app transforming the shopping experience with instant information access.

The platform provides secure card storage without needing PCI compliance, enhancing security.

Rundoo's search engine enables excellent record-keeping, fostering customer loyalty.

Upsides

AI-driven inventory management can optimize stock levels, reducing waste for retail stores.

Contactless payment solutions are expected to grow by 20% annually, enhancing payment features.

Omnichannel retailing supports Rundoo's integrated platform for seamless online and offline experiences.

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