Implementation Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates should have 3+ years of experience in SaaS client support or technical implementation within healthcare or health-tech companies, along with 2+ years of hands-on experience with system configuration and ticketing systems. An Associate's or Bachelor's degree is required, and experience with benefits enrollment, healthcare data management, QA processes, and proprietary configuration tools is preferred.

Responsibilities

The Implementation Specialist will manage and resolve client tickets within service level agreements, perform system configurations according to specifications, and support integration and data setup. They will also coordinate Annual Enrollment Benefits Review tasks, conduct peer quality assurance reviews and pre-launch testing, and provide technical guidance to project teams. The role involves maintaining documentation, contributing to the knowledge base, and supporting process improvements and standardization to ensure seamless client onboarding and operational excellence.

Skills

JIRA

ticket management

system configuration

QA / testing

data setup

integration

project management tools

documentation

knowledge base

training materials

cross-functional collaboration

onboarding

stakeholder communication

annual enrollment benefits review

process improvement

pre-launch testing

technical guidance

handoff and escalation

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees