Bolt

Implementation Manager

Myrtle Point, Oregon, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, BiotechnologyIndustries

Requirements

Candidates should have 5+ years of technical project management experience in onboarding/implementation or customer success roles. Proven ability to quickly learn new technologies, understand complex systems like APIs, databases, and SDKs, and a desire to improve technical acumen are essential. Excellent communication skills, including leading meetings with C-level executives, and the ability to identify and communicate pragmatic solutions to complex integration problems are required. Experience with e-commerce platforms such as Salesforce, Magento, or BigCommerce is a plus, as is PMP certification.

Responsibilities

The Implementation Manager will drive fast, efficient, and delightful onboarding for new customers by managing timelines, projects, stakeholder alignment, and expectation setting. They will become deeply familiar with Bolt's platform, articulate integration processes to customers, and manage the largest customer onboarding projects. Responsibilities include identifying and tackling blockers to quick customer go-lives, communicating and aligning with internal and external stakeholders, designing repeatable project onboarding methods for speed and quality, helping build internal integration and services capabilities, providing advice on product configurations, implementation, and design, and documenting process changes for customer teams.

Skills

Project Management
Customer Onboarding
Stakeholder Management
Technical Understanding
Problem-Solving
Communication
Process Design

Bolt

Provides seamless one-click payment solutions

About Bolt

Bolt improves the online shopping experience by providing secure payment solutions for e-commerce businesses. Its main product is a one-click checkout system that simplifies the payment process for online shoppers. This system includes features like Passkey, which allows users to log in and check out using methods such as PIN, Touch ID, and Face ID, making transactions faster and more secure. Bolt differentiates itself from competitors by guaranteeing a 20% increase in conversion rates for merchants, or they offer a money-back guarantee, showcasing their confidence in their technology. The goal of Bolt is to help online retailers enhance customer satisfaction and boost sales through a seamless checkout experience.

San Francisco, CaliforniaHeadquarters
2014Year Founded
$936.7MTotal Funding
SERIES_ECompany Stage
Consumer Software, FintechIndustries
501-1,000Employees

Benefits

Comprehensive health coverage: Medical, dental & vision
Remote-first workplace
4 day work weeks
Time away: Flexible PTO, paid holidays + floating holidays and your birthday off
Equity Early Exercise Program
Paid parental leave
Phone, Utilities, and Wellness stipends
Competitive Pay
Retirement plans
Virtual and in-person team & company events

Risks

CEO departure may affect strategic direction and investor confidence.
97% share price reduction indicates potential financial instability.
Expansion into Zimbabwe may lead to operational inefficiencies.

Differentiation

Bolt offers a one-click checkout solution enhancing user experience and conversion rates.
The Passkey feature uses biometric authentication, aligning with growing security trends.
Bolt's money-back guarantee attracts merchants by promising improved conversion rates.

Upsides

Partnership with Checkout.com enhances Bolt's technology and merchant adoption.
Growing Generation Z demographic values convenience, aligning with Bolt's offerings.
Performance-based pricing models support Bolt's money-back guarantee strategy.

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