Implementation Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit Software, Biotechnology, SaaSIndustries

Requirements

Candidates must have previous experience in project management, customer onboarding, or customer success, along with experience using CRM systems. A willingness to work in a fast-paced, flexible startup environment and the ability to manage workload based on changing priorities are essential. Self-motivation and a drive for self-improvement and process enhancement are also required.

Responsibilities

The Implementation Manager will provide onboarding guidance and project management support to nonprofit clients, acting as the main point of contact during their migration to the Virtuous product suite. This role involves owning multiple onboarding projects, leading configuration calls, serving as a product expert, and performing training and workshop sessions. Responsibilities also include providing basic data mapping and import services, understanding customer business operations through change management coaching, and coordinating with internal teams for a smooth client onboarding experience. The manager will also adjust project timelines, monitor resource management, and ensure effective project management throughout the implementation process.

Skills

Project Management

Customer Success

Configuration

Written Communication

Verbal Communication

Fundraising Software

Nonprofit Software

Virtuous

Nonprofit CRM and fundraising platform

About Virtuous

Virtuous provides a customer relationship management (CRM) and fundraising platform specifically designed for nonprofit organizations. The platform helps these organizations manage their donor relationships and enhance their fundraising efforts. It includes tools for donor management, marketing automation, and executing campaigns across multiple channels. Users can analyze donor data through segmentation analytics and automate personalized donor journeys, which helps create a more engaging experience for supporters. Unlike many competitors, Virtuous focuses on treating all donors as major donors, which encourages long-term relationships and support. The goal of Virtuous is to simplify the fundraising process for nonprofits, enabling them to effectively connect with their donors and increase their overall impact.

Phoenix, ArizonaHeadquarters

2014Year Founded

$50.8MTotal Funding

LATE_VCCompany Stage

Consulting, Social ImpactIndustries

51-200Employees