Senior Product Manager, Customer Payments

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Candidates must have over 5 years of experience managing technical software products from ideation to rollout and optimization. They should have experience defining and influencing roadmaps to balance customer, business, and technology needs, with a strong bias for action and a proven track record of rapid MVP delivery. Excellent communication skills, a structured problem-solving approach, intellectual curiosity for emerging technologies, and the ability to make independent decisions are essential. Experience in deepening customer relationships by improving payment and cure rates through test and learn strategies is also required. Bonus points for experience in the fintech industry or payments/collections space.

Responsibilities

The Senior Product Manager will enhance the customer payments journey to optimize customer experience, foster financial progress, increase satisfaction, and improve cure rates while mitigating late payments and reducing charge-off risk. This role involves shaping the product roadmap, collaborating with Customer Operations, Engineering, Data, and Customer Insights teams, and acting as a thought leader to drive innovation. Responsibilities include developing strategies and roadmaps, delivering results focused on customer experience, business growth, operational efficiency, and risk mitigation, and working closely with stakeholders to deliver high-quality, high-impact outcomes.

Skills

Product Management

Customer Experience

Roadmap Development

Data Analysis

Risk Mitigation

Stakeholder Management

Payments

Mission Lane

Provides transparent credit solutions and education

About Mission Lane

Mission Lane LLC offers credit cards designed to help individuals build or rebuild their credit, particularly those with limited credit history or financial setbacks. Their products feature no hidden fees, no security deposits, and instant approval decisions, making them more accessible than traditional credit cards. The company stands out by providing free access to credit scores and educational resources, helping clients improve their creditworthiness. Mission Lane's goal is to promote responsible credit use by rewarding good financial behavior with higher credit limits over time.

Richmond, VirginiaHeadquarters

2018Year Founded

$687.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Full health, dental, and vision benefits

FSA

Paid parental leave

401k with company match

Generous PTO

Flexible work schedule

Risks

Increased competition from fintechs could erode Mission Lane's market share.

Economic downturns may lead to higher default rates, impacting profitability.

Rapid tech advancements require continuous updates, straining Mission Lane's resources.

Differentiation

Mission Lane offers credit cards with no hidden fees or security deposits.

Instant credit card application decisions reduce customer anxiety and waiting times.

Partnership with Plaid enhances access to over 7,000 financial apps and services.

Upsides

Recent $150 million investment supports aggressive expansion and product development.

Credit Builder Account offers unique value with no fees or interest for credit improvement.

Brandon Black's appointment as CEO brings strategic growth and operational excellence.

Land your dream remote job 3x faster with AI

Try Jobo Free