Sr. Technical Project Manager –CRM

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Customer Relationship Management (CRM), Artificial Intelligence (AI)Industries

Requirements

Candidates must have at least 5 years of experience managing enterprise SaaS or CRM/Industry solutions, with a proven history of leading multi-workstream technical implementations for large enterprises. A strong understanding of CRM and industry workflows such as lead-to-cash, customer service management, CPQ/CLM, and field service is essential. Experience delivering projects on major CRM/workflow platforms like ServiceNow, Salesforce, Pega, Microsoft Dynamics, Oracle CX, or SAP CX is required, along with proficiency in project management tools and methodologies. Excellent communication, negotiation, and stakeholder management skills, including experience with C-level executives, are necessary. Experience managing third-party/partner resources in delivery engagements is also required.

Responsibilities

The Technical Project Manager will lead the end-to-end delivery of CRM projects on the ServiceNow platform, ensuring alignment with customer goals and technical requirements. Responsibilities include developing and maintaining project plans, schedules, risk registers, and communication strategies. The TPM will serve as the primary point of contact for customers, coordinate cross-functional delivery teams, and manage project budgets and resource allocation. They will facilitate discussions to translate requirements into actionable workstreams and ensure adherence to ServiceNow delivery methodologies, while also driving AI-first delivery by prioritizing agentic AI use cases. The role involves capturing lessons learned to contribute to continuous improvement of delivery playbooks.

Skills

Technical Project Management

CRM Implementation

ServiceNow Platform

Salesforce

Pega

Microsoft Dynamics

Oracle CX

Project Planning

Risk Management

Communication Strategies

Customer-Facing Leadership

Solution Architecture

Technical Consulting

Product Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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