Implementation Manager

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in a STEM field, with 5-7 years of experience in customer experience, specifically in software implementation, customer success, or account management within the biotech, life sciences, or technical domain. Prior startup experience is preferred, and a strong understanding of bioprocessing science, including upstream and downstream processes, is required to effectively support customer needs. Experience with AI tooling or LLMs is desirable.

Responsibilities

As an Implementation Manager at Invert, you will lead customer implementations by driving technical discovery, integration setup, onboarding, and training, working closely with customers to ensure they fully adopt Invert and maximize the value of the platform. You will also provide hands-on customer support, troubleshoot issues, deliver training, capture customer feedback to improve the product, act as the voice of the customer to product and engineering, and foster customer champions. Furthermore, you will collaborate cross-functionally with Product, Engineering, and Sales to ensure a seamless customer experience and contribute to long-term customer engagement and success.

Skills

Bioprocessing

Upstream processing

Downstream processing

Software implementation

Customer onboarding

Customer training

Technical support

Troubleshooting

Product feedback

Cross-functional collaboration

Invert

Biomanufacturing solutions for sustainable materials

About Invert

InvertBio focuses on biomanufacturing, which uses biological processes to produce materials and chemicals. This method allows industries like manufacturing, agriculture, and pharmaceuticals to create physical inputs in a more sustainable and efficient way, reducing environmental impact and costs. InvertBio's technology is scalable, meaning it can grow to meet increasing demand. The company aims to address global challenges such as climate change and poverty by providing a viable alternative to traditional manufacturing processes. Its goal is to lead the transition towards greener industrial practices by offering its biomanufacturing services to various sectors.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$19.6MTotal Funding

EARLY_VCCompany Stage

Industrial & Manufacturing, BiotechnologyIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Company Equity

Risks

Technological advancements could render InvertBio's platform obsolete if not updated.

Data privacy regulations may limit microbial genomics and bioprocess data integration.

Intensifying competition in biomanufacturing could erode InvertBio's market share.

Differentiation

Invert connects microbial genomics with bioprocess data, eliminating data silos.

InvertBio focuses on sustainable biomanufacturing, addressing global challenges like climate change.

Invert's platform enables bioindustrial companies to analyze process data without coding.

Upsides

InvertBio raised $20.1M to expand and accelerate product development.

Growing interest in bio-based materials aligns with InvertBio's sustainability focus.

Increased venture capital investment indicates strong growth potential in biomanufacturing.

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