[Remote] Hyperscaler GTM Operations Manager at ServiceNow

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, SaaSIndustries

Requirements

The ideal candidate will have over 5 years of experience in Go-To-Market (GTM) Operations, Program/Project Management, or Business Operations within technology or enterprise SaaS organizations. A strong understanding of GTM processes and the lead-to-cash lifecycle is essential, along with demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment. Proficiency in reporting, dashboard creation, data interpretation, and CRM systems like Salesforce is required. Experience with AI integration into work processes and familiarity with Hyperscaler cloud ecosystems are considered advantageous. A Bachelor's degree or equivalent practical experience is necessary.

Responsibilities

The Hyperscaler GTM Operations Manager will support the execution of strategic GTM programs focused on Hyperscaler pipeline generation, partner enablement, and sales execution. Key duties include preparing and maintaining reporting, dashboards, and analysis to track program progress and outcomes. This role involves coordinating cross-functional activities, managing timelines, and ensuring deliverables are met. Responsibilities also include assisting in the development of program materials, documentation, and stakeholder communications, maintaining program trackers, and partnering with Sales, Marketing, Partner, and Enablement teams for smooth operational execution. The manager will also identify opportunities for workflow streamlining and efficiency improvements.

Skills

GTM operations

reporting

analysis

project management

program coordination

pipeline generation

partner enablement

sales execution

dashboards

cross-functional alignment

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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