Senior Sales Operations Lead

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, TelecommunicationsIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Finance, or Analytics, with a strong understanding of sales operations and customer success principles. Experience in driving operational excellence, optimizing processes, and utilizing data-driven insights is essential. Familiarity with sales methodologies, CRM systems like Salesforce, and customer success platforms such as Gainsight is required.

Responsibilities

The Senior Sales Operations Lead will partner with Customer Success leadership to define and execute strategic initiatives, design and optimize scalable processes, and align with cross-functional teams to drive operational consistency. Responsibilities include building reporting frameworks to track KPIs, analyzing customer trends to identify risks and opportunities, and developing enablement programs for Customer Success Managers. This role involves supporting sales operations, improving the predictability of CS-led revenue, and fostering a culture of continuous improvement by enabling best practices.

Skills

Sales Operations

Customer Success

Process Optimization

Data Analysis

Strategic Planning

Cross-functional Collaboration

Cloud Communications

UCaaS

CCaaS

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free