[Remote] High Touch Customer Success Manager - EMEA at Ashby

Europe

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€80,000 – €120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, BiotechnologyIndustries

Requirements

Candidates should have at least two years of customer success experience in B2B SaaS, with a proven track record of supporting the implementation and adoption of complex technologies. Experience managing a book of approximately 60 mid-market and enterprise customers, exceeding $1.5MM in total ARR, is required. The role also requires experience working with cross-functional stakeholders in Sales, Marketing, Product, and Operations, and a strong ability to become a product and industry expert. Previous experience as a recruiter, hiring manager, or interviewer is a plus.

Responsibilities

The High Touch Customer Success Manager will onboard, train, and support the adoption of Ashby for a diverse range of customers across the EMEA region. They will manage a four to eight-week implementation process, deliver ongoing value throughout the customer journey, and develop strong relationships with various stakeholders to drive adoption and retention. This role involves becoming a product and domain expert to enable customers to maximize their use of Ashby and drive hiring excellence. Responsibilities also include creating 'Ah ha!' moments through tailored training and product walkthroughs, and contributing to the development of repeatable processes for scaling the go-to-market team. The CSM will also maintain detailed CRM updates and leverage technology to maximize efficiency.

Skills

Customer Success

B2B SaaS

SaaS Implementation

Customer Adoption

Relationship Management

Stakeholder Management

Cross-functional Collaboration

Product Training

Technical Product Support

Customer Retention

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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