Support Engineer (EMEA - Weekends)

Support Engineer

Employment Type: Full-Time Location Type: Remote Salary: Not specified

Position Overview

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

Requirements

• Experience: 3+ years of experience providing developer support to technical customers.
• Technical Skills:
  • Proficient in SQL (ideally PostgreSQL). Comfortable with complex SQL queries. Database administration experience is a plus.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.
• Communication: Excellent communication skills and fluency in English.
• Bonus Points:
  • Familiarity with popular JavaScript frameworks like React, Vue, and Svelte.
  • Some experience with Node.js.
  • A degree in Computer Science.

Timezones & Logistics

• Schedule: Full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC.
• Location Preference: Primarily looking for candidates in Europe, Africa, or Middle Eastern timezones for this shift.
• Shift Coverage: Friday → Monday based on the above UTC times, which may vary slightly for your specific timezone.

We Offer

• 100% remote work from anywhere in the world. No location-based adjustment to your salary.
• ESOP (equity ownership in the company).
• Autonomous work with collaborative project involvement.
• Health, Vision, and Dental benefits (Supabase covers 100% of the cost for employees and 80% for dependents).
• Generous Tech Allowance for any office setup needs.
• Annual Education Allowance.
• Annually run off-sites.

About the Team

We're a startup. It's unstructured.

• Collectively founded more than 30 startups.
• Globally distributed team with more than 30 different nationalities.
• Deep belief in the efficacy of collaborative open source, supporting existing communities and tools.
• We "dogfood" everything; if it's used in your project, it's used in Supabase.

Application Process

The entire process is fully remote, with all communication happening over email or video chat.

1. Application Submission: Submit your application.
2. Screening Interview: The team will review your submission and may reach out for a short screening interview via video call.
3. Follow-up Interviews: If you pass the screening, you will be invited to up to four follow-up interviews:
   • Calls typically last between 20-45 minutes.
   • Most calls are 1:1.
   • Interviews will be with founders, a member of the growth or engineering team (depending on the role), and usually one other person from your immediate team or function.
4. Decision: After interviews, the team will discuss candidates and may:
   • Ask follow-up questions via email or a quick call.
   • Proceed directly to making an offer.