Support Engineer (EMEA - Weekends)

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Cloud Computing, Database ManagementIndustries

Requirements

Candidates should have at least 3 years of experience in customer support, specifically providing developer support to technical customers. Proficiency in SQL, particularly PostgreSQL, is required, with database administration experience being a plus. Excellent English communication skills and experience with Linux/Unix operating systems and command line usage are essential. Familiarity with GitHub Issues and Discussions is also necessary. Experience with JavaScript frameworks like React, Vue, and Svelte, and Node.js, as well as a Computer Science degree, are considered bonuses.

Responsibilities

The Support Engineer will provide timely responses to support cases covering a range of topics including billing, pre-sales, optimization, and implementation. Responsibilities include triaging support cases, directing users to relevant resources, and escalating issues as needed. The role involves monitoring feedback channels like GitHub Issues & Discussions, identifying needs for internal tooling to improve support efficiency, and reproducing issues with test cases if experienced in testing.

Skills

SQL

PostgreSQL

Linux

Unix

Command Line

GitHub Issues

GitHub Discussions

Developer Support

Customer Support

React

Vue

Svelte

Node.js

Testing

JavaScript

Supabase

Open-source backend service for developers

About Supabase

Supabase provides an open-source backend as a service (BaaS) platform that helps developers and businesses create scalable applications more easily. It offers real-time databases, authentication, and storage solutions, all designed to integrate smoothly into existing workflows. This means developers can focus on building their applications without needing to spend a lot of time on backend development. Supabase operates on a freemium model, where users can access basic services for free, while advanced features are available through paid subscriptions. This approach allows it to cater to various user needs. What sets Supabase apart from its competitors is its open-source nature, which allows users to customize the platform and benefit from community-driven enhancements. The company aims to provide a reliable and efficient solution for developers, ensuring high uptime for applications that are critical to their users.

Singapore, SingaporeHeadquarters

2020Year Founded

$190.8MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote work from anywhere

Autonomous work

Health, vision & dental benefits

Generous tech allowance

Annual education allowance

Annual run off-sites

Risks

Increased competition from other open-source BaaS platforms like Appwrite and Nhost.

Potential security vulnerabilities in open-source projects if not regularly updated.

Freemium model may challenge conversion of free users to paid subscribers.

Differentiation

Supabase offers a real-time database with self-documenting APIs for PostgreSQL.

The platform is open-source, allowing for community-driven improvements and customization.

Supabase provides a comprehensive suite of tools for scalable application development.

Upsides

Supabase raised $80M in Series C, totaling $196M in funding.

Growing demand for open-source solutions boosts Supabase's market potential.

Increased interest in real-time data processing aligns with Supabase's capabilities.

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