Head of HR at Remitly

Managua, Managua, Nicaragua

Remitly Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, FintechIndustries

Requirements

  • Bachelor's degree in Business, HR, or Psychology
  • 5+ years in a senior HR leadership role, preferably in a call center, BPO, or financial services environment
  • Deep knowledge of Nicaraguan labor law, government compliance requirements, and Free Zone regime regulations
  • Strong interpersonal and communication skills in both English and Spanish
  • Ability to navigate a matrixed, global organization, acting as a cultural translator and strategic connector
  • Thrives in an ambiguous environment and is incredibly proactive
  • Self-starter, resourceful, creative, and capable of handling multiple projects at a time
  • Can-do, collaborative working style and attention to detail
  • Excellent English verbal and written communication

Responsibilities

  • Translate business priorities into HR strategies that drive performance and retention
  • Partner with Site Director and global/local leaders to align team structures and talent plans with company goals
  • Serve as a thought leader and advocate for the site in global people conversations
  • Lead performance management cycles, talent reviews, and succession planning
  • Coach managers and team leads to build high-performing, inclusive teams
  • Champion internal mobility, manager capability, and development journeys
  • Foster a workplace culture that reflects Remitly’s values and celebrates local identity
  • Co-lead with Business Leaders on engagement initiatives, Inclusion programs, and team events that support belonging and connection
  • Monitor and analyze local attrition and retention trends, identify root causes, and partner with leaders to develop data-informed action plans that reduce turnover and support long-term retention
  • Serve as the site’s cultural ambassador and advocate for a values-driven employee experience
  • Ensure adherence to local labor laws, Free Zone rules, and internal compliance policies
  • Lead site audits, inspections, and reviews with accuracy and accountability
  • Partner with Center of Excellence to oversee employee data management, payroll, benefits, and process documentation with a focus on precision and consistency and local alignment to existing regulations & practices
  • Leverage HR data to track KPIs including attrition, cost-per-hire, engagement, and performance outcomes
  • Provide actionable insights on local employee turnover, risk areas, and workforce sentiment, and partner with leadership to proactively address trends
  • Build business cases and recommend solutions to improve organizational health
  • Lead site-wide HR roadmaps and change initiatives during periods of scale and transition
  • Support organizational design efforts and structure reviews with global alignment
  • Promote agility and forward-thinking solutions while fostering stability through change

Skills

HR Business Partnering
Organizational Design
Employee Relations
Performance Management
Compensation & Benefits
Talent Management
Succession Planning
Employee Engagement
Inclusion Programs
Compliance
Attrition Management
Culture Building

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

Land your dream remote job 3x faster with AI