Account Management - Talent Pool

Position Overview

• Location Type: Remote
• Job Type: Contract
• What We Do: Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology.
• Brief Description: We are seeking Account Management Talent Pool members to stay informed about upcoming roles and potentially join our dedicated team focused on elevating the user experience for hospitals and veterinary professionals. Account Managers operate within a collaborative, fast-paced environment, providing proactive support and user satisfaction. They partner with Business Development, Finance, and Client Support teams to fulfill needs, resolve inquiries, and drive retention.

Requirements

• Client-Centered Advocate: Passionate about delivering exceptional experiences.
• Relationship Builder: Excels at creating lasting, trust-based relationships.
• Proactive Problem-Solver: Solution-oriented mindset, anticipating challenges and addressing issues swiftly.
• Adaptable Team Player: Thrives in a collaborative, fast-paced environment.
• Growth-Oriented Professional: Sees each interaction as an opportunity to learn and improve.

Responsibilities

• Stay informed about upcoming Account Management roles.
• Support hospitals and veterinary professionals on the Roo platform.
• Partner with Business Development, Finance, and Client Support teams.
• Fulfill immediate needs and resolve user inquiries.
• Drive high retention numbers from existing providers.
• Contribute to continuous improvement and user engagement.

Company Information

Roo (www.roo.vet) is a B2B labor marketplace in animal healthcare, connecting veterinary professionals with hospitals through innovative technology. We aim to combine healthcare expertise with Silicon Valley talent to shake up the industry and change the way veterinarians and hospitals work. We are focused on providing flexibility and work-life balance for veterinary professionals while ensuring the best possible outcomes for clients and their pets.