Professional Services Practice Manager

Salary: $169K - $241.5K Location Type: Remote Employment Type: Full-Time

Position Overview

Lead. Strategize. Transform. Join the Snowflake team as a Professional Services Practice Manager! Are you ready to own your impact at the forefront of the data revolution? As a Services Practice Manager, you’ll be a key driver in transforming businesses through cutting-edge cloud data solutions. You’ll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements—all while working with the best minds in the industry!

This role is completely remote and can be based anywhere in the Central Timezone.

Why This Role?

• Be a Market Leader: Own and execute a strategic vision for Professional Services.
• Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations.
• Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth.
• Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions.
• Crush Your Goals: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences.

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Lead high-performing teams while ensuring top-tier customer satisfaction.

Key Activities as a Services Practice Manager:

• Report to an Consulting Practice Director on the Americas Professional Services teams.
• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives.
• Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts.
• Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
• Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team.
• Serve as the Professional Services point of contact for your accounts.

Core Functions:

• Help create and execute on the overall vision for services - both sales and delivery.
• Own the services delivery roadmap (proposals, closing services opportunities and delivery).
• Collaborate with cross-functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients.
• Develop scope and associated SOWs for customer services engagements.
• Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success.
• Understand and help optimize business operations processes for services sales.
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team).
• Provide bookings forecast and demonstrate strong command of your book of business.
• Align services engagements to key customers' business outcomes.
• Drive alignment with executive sponsors and/or customer stakeholders.
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc.) in support of project delivery.
• Serve as the initial point of escalation for customer and project team.
• Own project outcomes and manage project financials (revenue forecasting and expense management).
• Maintain a high level of customer satisfaction as reflected in customer survey scores.
• Collaborate with Education Services team for training delivery.
• Provide specific services delivery activities for the role/engagement (e.g., Business Value roadmaps).

Company Information

Where Data Does More. Join the Snowflake team.