Client Services Analyst

Position Overview

RxSense is a leading healthcare technology company delivering innovative solutions for pharmacy benefits and prescription savings. Our enterprise platform brings transparency, flexibility, and efficiency to pharmacy benefit management, helping clients streamline operations and enabling consumers to save on prescriptions. By integrating intelligence across the pharmacy ecosystem, RxSense makes cost-effective healthcare more accessible. Whether for PBMs, pharmacies, or individuals, our solutions help modernize operations, reduce costs, and improve outcomes.

RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country’s largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to affordable medications and has helped millions of Americans save over $11 billion on their medications.

RxSense is a great place to work! Our company has earned several prestigious awards, including Fast Company’s Most Innovative Companies, Forbes’ Top Startup Employers, Modern Healthcare’s Best Places to Work in Healthcare, and Inc’s Best in Business and Best Workplaces.

Location Type: [Not specified] Employment Type: [Not specified] Salary: [Not specified]

Position Summary

The Client Services Analyst role is a critical role responsible for supporting all service and support requests received from our business partners. This requires expert problem-solving skills to be able to urgently interpret, troubleshoot, and resolve client inquiries in a fast-paced environment. This position requires coordinating and leading frequent interactions with multi-functional subject matter experts with personnel within RxSense and its’s business partners. An advanced working knowledge of all RxSense products, services and processes is a minimum requirement of success for this position. A thorough understanding of the PBM environment and broader healthcare system is preferred.

Primary Job Duties & Responsibilities

• The first point of contact for day-to-day management of service and support requests received from business partners.
• Intake, troubleshoot, and resolve any inquiry relative to claims processing, eligibility, file management, benefits administration, claim and drug pricing, non-consultative clinical logic, data analytics, and platform UI/UX.
• Maintain immaculate organization within email, ticketing, and reporting systems.
• Initiate and lead interactions with internal peers and business partners through phone, email and multiple web-systems on a daily basis to sustain the progression of issue resolution.
• Build and maintain exceptional relationships with clients and business partners.
• Attend and participate in meetings with clients and business partners as needed.
• Attend daily stand-up meetings, weekly team meetings, and other ad-hoc meetings as needed.
• Ability to rotate an on-call schedule.

Requirements

• [Not specified]

Application Instructions

• [Not specified]

Company Information

• RxSense is a leading healthcare technology company delivering innovative solutions for pharmacy benefits and prescription savings.
• Our enterprise platform brings transparency, flexibility, and efficiency to pharmacy benefit management.
• We own and operate SingleCare, a free prescription savings service.