RxSense

Client Services Analyst

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in a relevant field, along with a minimum of 3 years of experience in client services or a related role, and a strong understanding of the PBM and broader healthcare system is preferred. Advanced working knowledge of RxSense products, services, and processes is a minimum requirement for success.

Responsibilities

The Client Services Analyst will serve as the first point of contact for managing service and support requests from business partners, including intake, troubleshooting, and resolving inquiries related to claims processing, eligibility, file management, benefits administration, and data analytics. They will coordinate and lead frequent interactions with subject matter experts, initiate and lead issue resolution through various channels, maintain organization within systems, build and maintain client relationships, attend meetings, and participate in daily and weekly meetings.

Skills

Problem-solving

Client support

Troubleshooting

Communication

Coordination

Product knowledge

RxSense

Pharmacy benefits management technology solutions

About RxSense

RxSense provides technology solutions for the pharmacy benefits management (PBM) industry, focusing on simplifying and optimizing the management of pharmacy benefits and claims. Its main product is an enterprise platform that integrates real-time business intelligence and analytics, allowing PBMs to gain actionable insights and make informed decisions to improve their operations. This platform is modular, enabling clients to customize their use and enhance care delivery. RxSense differentiates itself from competitors by offering APIs that ensure interoperability between different systems, complying with industry standards. The company's goal is to transform the PBM industry by providing tools that enhance efficiency and empower clients with timely data and insights.

Key Metrics

Boston, MassachusettsHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Risks

Increased competition in the PBM space may pressure RxSense to innovate rapidly.

Partnership with Walgreens may expose RxSense to regulatory challenges.

Investment from Parthenon Capital could lead to strategic shifts causing internal disruptions.

Differentiation

RxSense offers a modular platform with real-time analytics for PBMs.

The company provides APIs compliant with FHIR and NCPDP standards for interoperability.

RxSense's platform delivers actionable insights for data-driven decision-making in pharmacy benefits.

Upsides

Partnership with Walgreens enhances consumer access to prescription discounts nationwide.

Growing demand for cloud-based healthcare solutions aligns with RxSense's offerings.

Collaboration with Scipher Medicine integrates precision medicine into pharmacy benefits management.

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