Senior Director of Customer Success

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality Technology, Customer Engagement PlatformsIndustries

Requirements

The Senior Director of Customer Success should possess 5-7 years of management experience leading customer-facing teams of 10-25 people, specifically those owning renewal or commercial conversations at a strategic level, and ideally experience as a manager of managers with teams of 25-75+. Experience scaling operations within companies is also desired.

Responsibilities

This role involves transforming the Customer Success team's mindset and capabilities by coaching them to shift from tactical feature adoption to strategic value conversations, developing structured methodologies for customer engagement focused on business outcomes, and building capabilities to articulate

Skills

Customer Success Leadership

Strategic Planning

Business ROI Analysis

Outcome-Driven Partnership

Client Relationship Management

Solution Consulting

Team Leadership

Growth Strategy

paytroniz

Customer engagement and loyalty solutions provider

About paytroniz

Paytronix specializes in customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores. The company provides a platform that includes features like omnichannel engagement, customizable promotions, coupons, and guest feedback surveys, allowing businesses to effectively manage their customer databases and gain insights to boost sales. Paytronix also offers an online ordering system that covers the entire ordering process, from setup to delivery, ensuring businesses can maximize customer lifetime value. Unlike many competitors, Paytronix's solutions integrate seamlessly with existing point-of-sale and ordering systems, making implementation easier for businesses. The goal of Paytronix is to help its clients enhance customer relationships and drive sales through effective engagement strategies.

Newton, MassachusettsHeadquarters

2001Year Founded

$73MTotal Funding

LATE_VCCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Parental Leave

Unlimited Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Pet Insurance

Risks

Reintroduction of paper menus may reduce demand for digital menu solutions.

The acquisition by The Access Group may disrupt existing client relationships or company focus.

Increased eCommerce use by SMBs could heighten competition for Paytronix's digital solutions.

Differentiation

Paytronix offers a comprehensive platform for omnichannel customer engagement and loyalty programs.

The company integrates seamlessly with existing POS and ordering systems for easy implementation.

Paytronix's AI assistant enhances campaign ideas and provides data-driven insights for clients.

Upsides

The partnership with DineEngine enhances Paytronix's digital experience offerings for restaurants.

Integration of AI-driven personalization is a growing trend benefiting Paytronix's platform.

The acquisition by The Access Group could accelerate Paytronix's growth and platform expansion.

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