Banking Operations Associate
AcornsSalary not specified
Full Time Branch Ambassador South Queens Area at Capital One
South Richmond Hill, New York, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience
- At least 6 months of cash handling experience
- Friendly, engaging, and able to connect with customers (people person)
- Ability to reduce customer financial anxiety by determining personal and business financial needs
- Knowledge of compliance, audit, and security policies in accordance with Bank policy and Federal regulations
- Ability to support customers across all branch areas, including cash handling and service needs
- Naturally curious, adaptable, with a growth mindset and customer experience-obsessed
- Digitally savvy, able to educate customers on mobile/online banking and products using branch tools
- Team player, able to work with and inspire teammates
- Ability to research and answer customer inquiries to enhance retention and engagement
- Willingness to travel between branches in the assigned local area (South Queens)
Responsibilities
- Perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals
- Monitor fraud mitigation and adhere to established operational policies and procedures
- Resolve customer inquiries quickly and efficiently to deliver an extraordinary customer experience
- Help customers with technology challenges, casual conversations, and showcasing services/products
- Pull in experts to guide customers toward their financial goals
- Rotate throughout the branch based on customer needs to improve overall retail experience with fewer handoffs
- Educate customers on Capital One products, services, other banking channels, mobile/online experiences using branch laptops/iPads
- Research and answer customer inquiries using various tools/channels to recommend solutions and enhance retention/engagement
- Support the market by traveling between branches in assigned local area
Skills
Customer Service
Fraud Mitigation
Transaction Processing
Banking Compliance
Customer Inquiries
Financial Needs Assessment
Regulatory Compliance
Technology Assistance
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
Related Jobs
RemoteRemoteCustomer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
RemoteRemote Financial Sales Representative
FacetSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteAssistant Manager, Revenue Operations – GM Envolve OnStar
General MotorsSalary not specified
RemoteEnterprise Business Development Representative - South Central
ChainguardSalary not specified
- Full Time
- Entry Level & New Grad
RemoteClient Services Specialist
Asset LivingSalary not specified
RemotePre-Sales Consultant, Financial Services
AlphaSenseSalary not specified
RemoteSupport Specialist
Grow TherapySalary not specified
RemoteRelationship Manager, Customer Success Team
Arta FinanceSalary not specified
RemoteSales Engineer - Banking and Financial Services
UiPathSalary not specified
RemoteTechnical Support Representative (French Speaking)
BigCommerceSalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)
RemoteDigital Community Associate
Community PhoneSalary not specified
- Full Time
- Entry Level & New Grad
RemoteRetail Compliance Specialist
Western DigitalSalary not specified
RemoteSenior Software Engineer - Processing
Lithic$145,000 - $195,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)