[Remote] Client Services Specialist at Asset Living

Remote

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property ManagementIndustries

Requirements

Bachelor's degree or equivalent work experience
Proven experience in client services or a related customer-facing role
Excel proficiency

Responsibilities

Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction
Act as the main point of contact for client inquiries, concerns, and escalations
Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services
Provide training sessions to clients on our platform, features, and best practices
Investigate and resolve client issues in a timely and effective manner
Collaborate with cross-functional teams to address and resolve complex client challenges
Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients
Stay informed about industry trends and updates to provide clients with relevant information
Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience
Regularly communicate client feedback to internal teams for continuous product/service enhancement
Maintain accurate client records and documentation
Generate and analyze reports to track key performance indicators and provide insights to management

Skills

Key technologies and capabilities for this role

Client ServicesProperty ManagementReal EstateCustomer Relationship ManagementMultifamily Housing

Questions & Answers

Common questions about this position

What are the main responsibilities of the Client Services Specialist?

The role involves building and maintaining client relationships, acting as the main point of contact for inquiries and escalations, facilitating onboarding for new clients, providing training sessions on the platform, and investigating and resolving client issues.

What is the company culture like at Asset Living?

Asset Living fosters a dynamic team environment that thrives on unity, unique talents, and a universal culture of winning, with values centered on 'Together We Lead, Together We Succeed,' empowering collaboration, growth, and where every voice is heard and idea valued.

Is this position remote or office-based?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for the Client Services Specialist role?

The ideal candidate excels in building client relationships, coordinating onboarding and offboarding of properties, handling administrative tasks and document management, providing platform training, and resolving issues to ensure seamless transitions and high customer satisfaction.

Asset Living

Third-party property management for housing

About Asset Living

Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.

Houston, TexasHeadquarters

1986Year Founded

GROWTH_EQUITY_VCCompany Stage

Real EstateIndustries

501-1,000Employees

Risks

Rising interest rates may reduce demand for multi-family and affordable housing management.

Remote work trends could decrease demand for student housing management services.

Prefabricated construction trends may disrupt traditional property management models.

Differentiation

Asset Living is ranked No. 1 in student housing management for 14 years.

The company manages a diverse portfolio, including multi-family, student, and affordable housing.

Asset Living offers comprehensive property management services, enhancing client investment returns.

Upsides

Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.

The company has a strong national presence, managing 100,000 units and 133,500 beds.

Asset Living's fundraising efforts align with social causes, enhancing its community reputation.

Land your dream remote job 3x faster with AI

Try Jobo Free