[Remote] Banking Operations Associate at Acorns

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, Financial ServicesIndustries

Requirements

2 - 3 years+ of experience in banking, financial services, or operations, with a focus on back-office functions
Strong knowledge of the fundamentals of KYC, banking onboarding, and payment processing
Exceptional attention to detail and the proven ability to consistently execute assigned tasks effectively with a high degree of excellence
Strong work ethic and a proactive approach, capable of managing multiple priorities and adapting to change within a fast-paced business environment
Strong problem-solving skills, with the ability to diagnose issues, identify customer needs, and provide thoughtful solutions
Excellent written and verbal communication skills, and the ability to build rapport and demonstrate a high degree of professionalism
A customer focus and a genuine passion for addressing complex queries and solving issues
Hunger to deliver game-changing products
Exceptional drive and precision in delivery
A belief that your work is tied to your life's mission
Optimistic about the potential of societal change

Responsibilities

Precise execution of back-office functions and elevated customer support, ensuring trust and efficiency in all banking processes
Respond to and resolve escalated banking-related customer contacts via email, maintaining a positive and professional attitude
Identify, track, and record customer complaints for internal review
Meet or exceed service level agreement (SLA) and customer experience goals for all inquiries
Serve as a subject matter expert on our core processing administrative platform
Perform daily back-office tasks, including managing the card ordering process, reissuing debit cards, and reviewing expedited shipment requests
Process and resolve complex account issues, such as deceased customer accounts and issuing checks for closed accounts
Approve and verify new Checking accounts that require manual Know Your Customer (KYC) document review
Address and fulfill specific requests from our bank partners

Skills

Key technologies and capabilities for this role

Banking OperationsBack-Office FunctionsCustomer SupportIssue ResolutionComplianceEmail Communication

Questions & Answers

Common questions about this position

Is this position remote?

Yes, Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

What experience is required for the Banking Operations Associate role?

Candidates need 2-3 years+ of experience in banking, financial services, or operations with a focus on back-office functions, strong knowledge of KYC, banking onboarding, and payment processing, and exceptional attention to detail.

What are Acorns' company values?

Acorns' values include Lead With Heart, Make Bold Decisions, Always Build Trust, Never Stop Growing, and Find a way, guiding their mission to deliver financial wellness.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate will have 2-3+ years in banking or financial operations focused on back-office tasks, expertise in KYC and payment processing, and proven attention to detail for handling complex issues and compliance.

Acorns

Micro-investing platform for everyday users

About Acorns

Acorns simplifies investing for everyday people, particularly those new to investing or preferring a hands-off approach. Its main product is a micro-investing platform that allows users to invest spare change from everyday purchases. For instance, if a user buys a coffee for $2.50, Acorns rounds up the purchase to $3.00 and invests the $0.50 difference. This makes investing accessible for those without large sums to invest upfront. Acorns also offers retirement accounts, checking accounts, and educational resources to help users make informed financial decisions. Unlike many competitors, Acorns operates on a subscription model, charging users a monthly fee based on the level of service. The company also partners with brands to provide cashback rewards that are automatically invested into users' accounts. Acorns aims to make investing easy and accessible, helping clients grow their financial knowledge and wealth.

Irvine, CaliforniaHeadquarters

2012Year Founded

$491.2MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Healthcare

401(k)

Equity

Competitive Compensation

Flexible Paid Time Off

Learning & Development

Wellness

Flexible Work Hours

Quarterly Team Outings

Personal Development Plans

Annual Compensation Reviews

Recognition

Risks

Increased BNPL usage among Gen Z may reduce their investment capacity with Acorns.

Unpredictable IPO market could affect Acorns' public offering plans and valuation.

Privacy concerns may hinder adoption of Acorns' payment solution for kids.

Differentiation

Acorns offers micro-investing by rounding up purchases to invest spare change.

Partnerships with Vanguard and BlackRock provide Acorns users access to diversified portfolios.

Acorns collaborates with financial experts like Suze Orman for trusted financial advice.

Upsides

Acorns plans to go public, potentially increasing its market presence and resources.

The 'great wealth transfer' could expand Acorns' user base among younger investors.

Collaboration with Google Wallet targets younger audiences, enhancing long-term customer retention.

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