Field Services Technician I at Astra

Seattle, Washington, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Basic Inventory or IT knowledge
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Ability to perform office-related tasks which may include prolonged sitting or standing
Ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Responsibilities

Assist with inventory and asset management, conference room preventative maintenance, and e-recycling
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
Deploy and recover laptop and desktop images
Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as needed
Other duties as required

Skills

Key technologies and capabilities for this role

Inventory ManagementAsset ManagementConference Room MaintenanceVideo ConferencingAV TroubleshootingHardware DeploymentLaptop ImagingDesktop ImagingTicketing SystemsCustomer Support

Questions & Answers

Common questions about this position

What is the salary range for the Field Services Technician I position?

The salary range is $17.36 - $27.40 USD per hour, which is base pay only and does not include potential bonuses, benefits-related payments, or other incentives.

Is this a remote position, or does it require on-site work?

This information is not specified in the job description.

What skills are required for this role?

Required skills include excellent written and verbal communications, ability to work in a large team with minimal supervision, basic inventory or IT knowledge, and the ability to excel in a fast-paced environment while making sound decisions.

What is the work environment like at Astra for this role?

The role involves a complex and fast-paced environment focused on video conference rooms, supporting over 70,000 users worldwide, with physical demands like lifting 50 pounds multiple times per day and moving within an office setting.

What makes a strong candidate for this Inventory Technician position?

Strong candidates have a high school diploma or GED with 0-2 years of related experience, excellent communication skills, ability to work independently in a team, basic IT or inventory knowledge, and preferred past business operations or customer service experience.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees