Solution Deployment Engineer

Austin, Texas, United States

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$70,000 – $94,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety Technology, Crime Reduction, Community SafetyIndustries

Requirements

The ideal candidate will have over 2 years of experience in technology presales, solution engineering, or deployment engineering, with a proven track record of hands-on technical delivery in customer-facing roles. Strong troubleshooting skills, excellent communication and presentation abilities for both technical and non-technical audiences, and comfort in a fast-paced, evolving environment are essential. A consultative approach to problem-solving and solution building is highly valued.

Responsibilities

The Solution Deployment Engineer will execute technical solution design and deployment for key customer engagements, acting as a trusted technical advisor to ensure alignment with customer needs and product capabilities. Responsibilities include troubleshooting complex technical challenges, contributing to team knowledge by documenting best practices, and partnering cross-functionally with Sales, Product, and Customer Success. The role also involves maintaining deep technical knowledge of Flock Safety’s products, representing the company at customer meetings and industry events, and providing feedback for process improvement.

Skills

Solution Deployment

Technical Problem Solving

Customer Implementations

Quality Assurance

Technical Expertise

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters

2017Year Founded

$372.2MTotal Funding

SERIES_ECompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Unlimited PTO

12 paid holidays

Fully-paid health benefits

16 weeks of parental leave

Work from home allowance

Learning & development stipend

Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.

Integration of drone technology may increase operational costs and financial strain.

Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.

The company offers a full-service, maintenance-free technology solution for public safety.

Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.

Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.

Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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