Field Service Specialist
VontiveSalary not specified
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S
Responsibilities
- Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment
- Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment
- Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques
- Performs ‘First Look’ on at least one imaging or LCS modality
- Evaluates basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections
- Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions
- Assist more experienced Field Engineers with equipment installation
- Maintains daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction
- Follows appropriate GE policies, procedures, hospital protocol, and completes necessary documentation
- Works as a member of local team to provide efficient service delivery to all accounts within the assigned area
- Effectively communicates and partners with teammates and colleagues
- Keeps up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times)
- Utilizes the GEHC escalation process, as needed, and works closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner
- Partners with the customer and recommends value-added services that will help the customer run their business more efficiently
- Keeps up to date with competitor information and market trends
Skills
GE Healthcare
Healthcare technology and data analytics provider
About GE Healthcare
GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.
Chicago, IllinoisHeadquarters
1892Year Founded
N/ACompany Stage
Data & Analytics, HealthcareIndustries
10,001+Employees
