Field Service Technician at IQVIA

Columbus, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
Experience as a military technician, computer technician, or other complex electronics technician preferred
Experience supporting automation equipment in a healthcare setting is a plus
A+ certification preferred
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial
Strong communication skills and ability to provide exceptional customer support
Active driver's license and personal vehicle for job-related assignments (travel time and mileage reimbursed)
Ability to push, pull, stoop, bend, and lift up to 70 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

Responsibilities

Troubleshoot and repair existing devices and document the activities correctly
Perform hardware parts replacement, software updates, and calibrations
Perform bi-annual or yearly preventative maintenance as determined by the customer
Assist in the installation and implementation of new devices at customer locations
Conduct routine system checks and record data from product tests after installation and configuration
Maintain and stock parts and tools assigned by customer
Per-diem position requiring travel and flexibility to work with current schedule
Available on-call including nights and weekends
Travel locally for up to 2-3 hours to support customer needs
Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4, 8, 12, or 24 hours per ticket details)

Skills

Key technologies and capabilities for this role

TroubleshootingHardware RepairSoftware UpdatesCalibrationPreventative MaintenanceDevice InstallationSystem ChecksMedical Device Repair

Questions & Answers

Common questions about this position

What is the salary for this Field Service Technician position?

This information is not specified in the job description.

Is this a remote position or does it require travel?

This is a per-diem, part-time on-call position requiring local travel up to 2-3 hours to customer sites such as hospitals and pharmacies, with response times within 4-24 hours per service tickets. You must have a personal vehicle, with travel time and mileage reimbursed.

What skills are required for this Field Service Technician role?

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems are required. Preferred experience includes military technician, computer technician, complex electronics, or supporting automation equipment in healthcare; A+ certification is preferred. Strong communication skills and customer support abilities are also needed.

What is the work schedule like for this position?

This is a part-time, on-call role with approximately 20-25 hours per week, flexible schedule, including availability for nights and weekends.

What makes a strong candidate for this Field Service Technician job?

Candidates with experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT, along with the ability to lift up to 70 lbs and clear hospital vendor credentialing including vaccination proof, will stand out.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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