[Remote] Biomedical Field Service Representative at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Graduate (or about to graduate) Technician or Technologists Diploma, or a degree in Electronics, Biomedical Engineering or other related field, or equivalent experience and training
Proven track record of superior customer service skills and ability to effectively communicate across multiple levels, both internally and externally
Demonstrated customer contact/empathy/service experience
Excellent analytical and communication skills (written and verbal) with the ability to communicate complex technical issues in an easy-to-understand manner
Excellent technical and troubleshooting skills
Exceptional interpersonal skills and organizational skills
Demonstrated ability to work with a diverse team across multiple functions
Demonstrated ability to work independently of direct supervision
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Ability to support on-call, including emergency and rotating on-call
Ability to travel to and from the USA for training (e.g., Global Services University, Wisconsin)
Legally able to reside and work in Canada at the time of application
Current unrestricted Canadian Driver's license
(Desired) Experience servicing Infusion Pumps

Responsibilities

Provide direct technical service on customer’s installed base of Infusion Pumps and associated equipment, including preventative and remedial service, installation, calibration to factory and customer specifications, and completion of all required documentation to meet government, business, and audit requirements
Provide direct technical service on customer’s installed base of other clinical equipment as availability permits, including preventative and remedial service, installation, calibration to factory and customer specifications, and completion of all required documentation to meet government, business, and audit requirements
Provide technical support outside of normal business hours and be available for service calls if required
Provide technical service (emergency, remedial, and preventative), documenting service calls, and analyzing service history
Manage repair parts cycle times to business targets
Maintain customer and internal service records
Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Meet Quality Management System (QMS) and Environment Health and Safety requirements
Maintain tools and test equipment properly, ensuring they are calibrated and meet all QMS requirements
Utilize escalation processes to resolve customer service delivery issues
Conduct root cause analysis that will lead to effective problem solving
Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under Service Agreements
Develop an advisory and consultative role with primary assigned hospitals
Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area

Skills

Key technologies and capabilities for this role

Infusion PumpsBiomedical EquipmentService RepairPreventative MaintenanceCalibrationInstallationTechnical ServiceQuality Management SystemTest EquipmentService Documentation

Questions & Answers

Common questions about this position

What qualifications are required for the Biomedical Field Service Representative role?

Candidates need a Technician or Technologists Diploma (or about to graduate), a degree in Electronics, Biomedical Engineering or related field, or equivalent experience and training. Proven customer service skills, effective communication across levels, and demonstrated customer empathy are also required.

Where are the positions based and is travel required?

There are two opportunities: one based in the Peterborough / Lindsay Region and the second in the Barrie / Orillia region. Travel between sites within a larger region to service hospitals is required.

What are the main responsibilities of this role?

Responsibilities include providing technical service on infusion pumps and other clinical equipment such as preventative and remedial service, installation, calibration, documentation, and maintaining customer satisfaction. Additional duties involve managing parts, records, after-hours support, root cause analysis, and integrating with hospital teams.

Is after-hours work required for this position?

Yes, candidates must provide technical support outside of normal business hours and be available for service calls if required.

What customer service experience stands out for strong candidates?

A proven track record of superior customer service skills, effective communication across multiple levels internally and externally, and demonstrated customer contact/empathy/service experience make a strong candidate.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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