[Remote] Biomedical Field Service Representative at GE Healthcare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Graduate (or about to graduate) Technician or Technologists Diploma, or a degree in Electronics, Biomedical Engineering or other related field, or equivalent experience and training
Proven track record of superior customer service skills and ability to effectively communicate across multiple levels, both internally and externally
Demonstrated customer contact/empathy/service experience
Excellent analytical and communication skills (written and verbal) with ability to communicate complex technical issues in an easy-to-understand manner
Excellent technical and troubleshooting skills
Exceptional interpersonal skills and organizational skills
Demonstrated ability to work with a diverse team across multiple functions
Ability to work independently of direct supervision
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Ability to support On-Call as required
Current unrestricted Canadian Driving license
Ability to travel to and from the USA for training at our Global Services University, Wisconsin

Responsibilities

Provide direct technical service on customer’s installed base of Infusion Pumps and associated equipment, including preventative and remedial service, installation, calibration to factory and customer specifications, and the completion of all required documentation to meet government, business, and audit requirements
Provide direct technical service on customer’s installed base of other clinical equipment as availability permits, including preventative and remedial service, installation, calibration to factory and customer specifications, and the completion of all required documentation to meet government, business, and audit requirements
Provide technical support outside of normal business hours and be available for service calls if required
Provide technical service (emergency, remedial, and preventative) documenting service calls, and analyzing service history
Manage repair parts cycle times to business targets
Maintain customer and internal service records
Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Meet Quality Management System (QMS) and Environment Health and Safety requirements
Maintain tools and test equipment properly, ensuring they are calibrated and meet all QMS requirements
Utilize escalation processes to resolve customer service delivery issues
Conduct root cause analysis that will lead to effective problem solving
Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Service Agreements
Develop an advisory and consultative role with your primary assigned hospitals
Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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