Responsibilities

The Field Service Specialist will manage the Hatchery Inovo Process for Zoetis by executing customer service programs, performing preventive maintenance on electrical/mechanical equipment in poultry hatcheries, and conducting emergency repairs as needed. They will also provide electrical/mechanical support, understand and follow electrical schematics, participate in territory after-hours support and repairs, manage communication with assigned hatcheries, complete relevant reporting forms and procedures, manage the Zoetis Operator Training Program for 25+ people, facilitate vaccine and sanitation preparation, support the Zoetis Process Evaluation Program, collect and report information within Zoetis Fieldaware System, follow safety procedures, and communicate regularly with their supervisor. Additionally, they will travel 60-80% of the time and be available for unsocial work hours to respond to customer emergencies.