Field Service Specialist

Position Overview

• Location Type: Remote (US NC)
• Employment Type: Full-time
• Salary: Not specified

This position focuses on managing the Hatchery Inovo Process for Zoetis, primarily through the execution of customer service programs. The role involves preventive maintenance, emergency repairs, and technical support for poultry hatcheries, with a preferred location in the Winston, Greensboro, or High Point, NC area.

Responsibilities

• Perform scheduled Preventive Maintenance on all assigned Biodevices.
• Provide electrical/mechanical support and perform emergency repairs as needed.
• Understand and follow Electrical Schematics.
• Participate in Territory After Hours Support and Repairs.
• Serve as the primary point of contact for all communication with assigned hatcheries.
• Complete all relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage, site cart management, certification program, vehicle, and equipment maintenance within assigned time.
• Manage the Hatchery Inovo Process for 3-5 assigned hatcheries.
• Manage the Zoetis Operator Training Program for 25+ people (customer employees).
• Facilitate the vaccine and sanitation preparation program for all Zoetis Devices.
• Support and conduct the execution of the Zoetis Process Evaluation Program.
• Collect and report all important information within Zoetis Fieldaware System.
• Follow all safety/precautionary procedures.
• Regular communication with supervisor.
• Other duties as assigned.

Requirements

• Education:
  • Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor’s degree in poultry science or related field from an accredited institution.
  • Experience may be considered in lieu of educational requirements.
• Experience:
  • Normally requires 1 - 5 years of related experience.
• Technical Skills:
  • Bilingual (English/Spanish) preferred.
  • Proven Mechanical Aptitude.
  • Proficient organizational skills.
  • Self-motivator and self-starter.
  • Strong critical thinking, problem-solving, judgment, and initiative.
  • Effective communication skills.
  • Basic computer skills using Word / Excel / and Outlook.
  • Proven skills in interpreting and communicating Hatchery Air Plating Program results.
• Physical Requirements:
  • Majority of work is done in a hatchery environment with potential exposure to hazardous conditions.
  • Heat and Humidity above average is common.
  • Available for unsocial work hours due to on-call work beyond 40-hour work week (weeknights/weekends/Holidays) to respond to customer emergency calls.
  • Able to lift more than 25 pounds.
  • Travel 60-80% of the time.

Application Instructions

• Not specified in the provided text.

Company Information

• Company: Zoetis
• Type: Regular
• Colleague: Not specified.