[Remote] Field Service Engineer 2 - Phoenix, Arizona at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities in CT, PET, NUC, MR including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time; ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity (preferred)

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment in one or more modalities within a hospital or healthcare system
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work independently to troubleshoot and perform moderately complex repairs on assigned equipment
Independently perform and lead equipment installations in one or more modalities
Lead communications with customers and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification to resolution, proactively engaging with team members for solutions
Lead installations, validations, maintenance, and service repairs on designated equipment
Leverage customer knowledge and relationships to assist with contract and on-demand revenue growth
Maintain relationships with customers, ensure timely communication, resolution, and follow-up to drive satisfaction
Adhere to company policies, procedures, and hospital protocols; ensure regulatory/compliance requirements are met and document all work performed daily, including debriefing, metrics, and ordering parts
Partner with customers and/or sales team to recommend value-added services for efficiency
Utilize GEHC escalation process and work with region/national support to define and implement corrective action plans
Drive customer satisfaction through Service Excellence

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingService RepairsEquipment InstallationsCustomer CommunicationField ServiceMedical EquipmentRegulatory ComplianceValidationsService Excellence

Questions & Answers

Common questions about this position

What are the education and experience requirements for this role?

Candidates need an Associate degree in a related field or equivalent military education plus 4 years of experience servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience.

What technical skills are required for this Field Service Engineer position?

Technical capabilities in CT, PET, NUC, MR including troubleshooting, repair and installation are required, along with experience with Web applications and the Microsoft suite of products.

Is this a remote position or does it require on-site work?

This is not a remote position; it is based in Phoenix, Arizona, and involves on-site preventative maintenance, troubleshooting, repairs, and installations at hospitals or healthcare systems.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have technical expertise in CT, PET, NUC, MR modalities for troubleshooting, repair, and installation, experience leading installations and customer communications, and a valid Driver’s License with U.S. work authorization.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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