Deployment Engineer

Position Overview

• Location Type: Remote (US - Close proximity to a major airport required)
• Employment Type: Full-time
• Salary: Not specified

As a Deployment Engineer at Cobot, you’ll be a key player in bringing collaborative robots (cobots) to diverse settings. This role requires a strong technical background combined with a customer-centric approach, focused on tackling challenges and building a scalable deployment playbook. You’ll be the bridge between engineering, go-to-market, and client operations teams, turning customers into passionate cobot advocates and contributing to the company's growth. Collaborative Robotics is a team of innovators and builders redefining the future of human-robot interaction.

Responsibilities

• Deliver exceptional deployment support, setting new benchmarks for customer satisfaction.
• Lead onsite hardware and software testing of cobots, ensuring optimal performance.
• Identify, document, and troubleshoot issues, enhancing system reliability and user experience.
• Conduct parts replacements and robot retrofits, maintaining high operational standards.
• Build and maintain customer relationships based on trust, reliability, and mutual success.
• Prepare and verify site readiness for cobot deployment through detailed checklists and testing.
• Document operational and technical troubleshooting specs, building a foundation for excellence.
• Partner with Program Manager to ensure consistent customer communication and project progress.

Requirements

• Education: Bachelor’s Degree in Engineering (Mechanical, Electrical, Industrial) or Supply Chain Management
• Customer Mindset: A customer-first mindset with proven success in building positive relationships.
• Teamwork: Experience collaborating with cross-functional teams to achieve shared goals.
• Technical Skills:
  • Proficiency in Linux, Python, and Git or equivalent version control tools.
  • Hands-on experience in electrical and mechanical debugging.
  • Data-oriented approach, with skills in data visualization or presentation.
• Travel: Willingness to travel (90-100%) for on-site deployments.
• Personal Attributes: Highly motivated, excellent communicator, thriving in fast-paced and collaborative startup environments.

Preferred Qualifications

• Experience with ROS or similar robotic operating systems.
• Comprehensive understanding of both hardware and software in complex robotic systems.
• Basic networking skills, including familiarity with WiFi and VPN.
• Ability to automate repetitive tasks, improving efficiency.
• Previous experience deploying and integrating systems into logistics, healthcare, or manufacturing industry.