[Remote] Customer Service Engineer at GE Healthcare

Remote

GE Healthcare Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical TechnologyIndustries

Requirements

  • Bachelor's/Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
  • 3+ years of experience in servicing medical equipment (Preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound etc.)
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Base location Bhopal with required travelling
  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
  • Good oral and written communication skills (Desired)
  • Proficiency in English (Desired)
  • Ability to work independently with minimum direction (Desired)
  • Flexibility to work in any assigned location depending on business requirement (Desired)

Responsibilities

  • Developing and maintaining strong interpersonal relationships with customer representatives
  • Carrying out installation and maintenance of all GE HealthCare Imaging equipment (CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc.)
  • Ensuring customer satisfaction in the assigned area
  • Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area
  • Total system level troubleshooting on complex multi-symptom problems
  • Daily interface with doctors and technicians on equipment status issues to ensure satisfaction to primary customers
  • Assisting in the growth and direction of business in geographic area
  • Responsible for Warranty and PMS
  • Sharing best practices and maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Assisting in account sales visits; helping train others where necessary; identifying sales opportunities and communicating to account team

Skills

Key technologies and capabilities for this role

CTMRICath LabC-ARMPETCTUltrasoundMulti-Modality ImagingSystem TroubleshootingEquipment InstallationEquipment MaintenanceISO 9001

Questions & Answers

Common questions about this position

What are the required qualifications for the Customer Service Engineer role?

Candidates need a Bachelor's or Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field, plus 3+ years of experience servicing medical equipment, preferably CT, MRI, Cath Lab, C-ARMS, PETCT, Ultrasound. Experience interfacing with internal teams and external customers, and diagnosing/repairing mechanical, electromechanical, or electronic equipment is also required.

What is the base location and travel policy for this position?

The base location is Bhopal and will require travelling. Incumbent will be based out of Bilaspur is also mentioned, and candidates must be flexible to work in any location assigned based on business requirements.

Is there a salary range or compensation details provided?

This information is not specified in the job description.

What are some desired skills for this role?

Desired skills include good oral and written communication, proficiency in English, ability to work independently with minimum direction, high work standards, flexibility to relocate, and sharing best practices while maintaining ISO 9001 compliant quality systems.

What makes a strong candidate for this Customer Service Engineer position?

Strong candidates have 3+ years servicing multi-modality imaging equipment like CT and MRI, excellent customer interfacing skills, ability to troubleshoot complex issues, flexibility for travel and on-call schedules including weekends, and experience contributing to business growth and quality standards.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters
1892Year Founded
N/ACompany Stage
Data & Analytics, HealthcareIndustries
10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.
Regulatory challenges may delay AI application expansions in healthcare.
Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.
The company supports over 300,000 patients daily with its healthcare technologies.
GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.
Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.
Collaboration with Wayra accelerates digital health innovation in EMEA.

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