Experience Partner 2

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Govtech, Government TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Public Administration, Communications, or a related field, coupled with 4-6 years of experience in consulting, customer success, or enterprise account management. A strong understanding of customer success principles, SaaS business models, and digital transformation in the public sector is required, along with familiarity with project management and implementation best practices. Proficiency in CRM tools like Salesforce, Microsoft Office, and collaboration platforms is necessary, as are strong analytical and communication skills, the ability to manage multiple client relationships and priorities, and a proactive approach to problem-solving. Experience with SaaS platforms and digital tools is preferred.

Responsibilities

The Experience Partner 2 will manage a portfolio of up to 30 mid-tier clients, participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement and program reviews. This role involves identifying upsell and cross-sell opportunities, serving as the primary point of contact throughout the client lifecycle, maintaining accurate client records, and collaborating with internal teams to ensure client satisfaction and timely delivery.

Skills

Client Management

Implementation Coordination

Strategic Engagement

Program Reviews

Growth Planning

Consultative Client Management

Cross-functional Collaboration

Proactive Approach

Granicus

Digital solutions for government agencies

About Granicus

Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.

Core, West VirginiaHeadquarters

1999Year Founded

$10MTotal Funding

EARLY_VCCompany Stage

Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Parental Leave

Group legal coverage

Risks

Integration challenges with Simpleview and SmartGov may delay product enhancements.

Focus on destination marketing could divert attention from core GovTech services.

Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.

Differentiation

Granicus specializes in digital solutions for government agencies, enhancing public engagement.

The company offers subscription-based services, ensuring a steady revenue stream.

Granicus provides tools for managing public meetings and live video streaming.

Upsides

Increased demand for digital public engagement tools boosts Granicus' market potential.

Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.

Growing government funding for digital transformation projects offers new revenue streams.

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