[Remote] Customer Success Manager at Second Front Systems

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Biotechnology, National Security, Government, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementQuarterly Business Reviews (QBRs)RenewalsUpsellingCross-sellingTechnical Solutions DeliveryPaaS IntegrationAuthority to Operate (ATO) ComplianceCloud SecurityGovernment RequirementsNational Security

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Manager position?

The salary range is $125,000 - $145,000 per year.

Is this Customer Success Manager role remote?

Yes, this is a full-time remote position.

What experience and skills are required for this role?

Candidates need 5+ years in customer success, technical delivery, or related roles, preferably in PaaS or cloud infrastructure; strong understanding of government environments and ATO compliance; proven experience managing relationships and delivering enterprise solutions; and exceptional communication skills.

What is the company culture like at Second Front Systems?

The company is a dynamic, fast-growing entrepreneurial team that thrives on innovation, purpose, agility, ingenuity, collaboration, and impact, with a mission to support national security through transformative technology solutions.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates will have 5+ years of relevant experience in customer success or technical delivery, especially in PaaS/cloud or government sectors, deep knowledge of ATO compliance and government environments, proven relationship management skills, and exceptional communication abilities; U.S. citizenship is required.

Second Front Systems

DevSecOps platform for government software deployment

About Second Front Systems

Second Front Systems connects the commercial software industry with U.S. government defense and national security sectors. Its main product, Game Warden, is a managed DevSecOps platform that simplifies the process of getting commercial software approved for government use. By integrating security practices into the software development lifecycle, Game Warden helps speed up the Authorization to Operate (ATO) process, ensuring that software meets government security standards for faster deployment. Unlike competitors, Second Front Systems focuses specifically on the needs of defense and national security professionals, providing a subscription-based service that includes ongoing updates and compliance management. The goal is to enable government agencies and defense contractors to deploy secure software solutions quickly, allowing them to concentrate on their primary missions.

Wilmington, DelawareHeadquarters

2014Year Founded

$148MTotal Funding

SERIES_CCompany Stage

Consulting, DefenseIndustries

51-200Employees