Customer Success Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Biotechnology, National Security, Government, SaaSIndustries

Requirements

Candidates should possess at least 5 years of experience in customer success, technical delivery, or a related role, preferably in the PaaS or cloud infrastructure space. They must have a strong understanding of government end-user environments and the Authority to Operate (ATO) compliance process, along with proven experience managing customer relationships and delivering enterprise solutions in high-stakes environments. U.S. citizenship is required due to government contract requirements.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for customers, fostering strong relationships and conducting Quarterly Business Reviews (QBRs) to communicate progress and gather feedback. They will be responsible for renewals, upsells, and cross-sells, partnering with engineering and product teams to ensure successful delivery of technical solutions. This role involves translating customer needs into actionable requirements, guiding customers through ATO compliance, staying up-to-date on compliance trends, and advocating for customer needs to inform product development.

Skills

Customer Relationship Management

Quarterly Business Reviews (QBRs)

Renewals

Upselling

Cross-selling

Technical Solutions Delivery

PaaS Integration

Authority to Operate (ATO) Compliance

Cloud Security

Government Requirements

National Security

Second Front Systems

DevSecOps platform for government software deployment

About Second Front Systems

Second Front Systems connects the commercial software industry with U.S. government defense and national security sectors. Its main product, Game Warden, is a managed DevSecOps platform that simplifies the process of getting commercial software approved for government use. By integrating security practices into the software development lifecycle, Game Warden helps speed up the Authorization to Operate (ATO) process, ensuring that software meets government security standards for faster deployment. Unlike competitors, Second Front Systems focuses specifically on the needs of defense and national security professionals, providing a subscription-based service that includes ongoing updates and compliance management. The goal is to enable government agencies and defense contractors to deploy secure software solutions quickly, allowing them to concentrate on their primary missions.

Wilmington, DelawareHeadquarters

2014Year Founded

$148MTotal Funding

SERIES_CCompany Stage

Consulting, DefenseIndustries

51-200Employees