Customer Success Manager, Public Sector

Candidates must have 10+ years of experience managing a book of existing clients as a Customer Success Manager or similar role, with at least 5 years of experience managing high-value, complex, and strategic partnership accounts. A customer-centric approach, excellent interpersonal skills, strong relationship management abilities, and a data-driven, organized, and accountable work ethic are essential. Preferred qualifications include experience in the public sector, such as working with federal or state government agencies, or with laboratory operations and diagnostics. Applicants must not require employer-sponsored work authorization in the United States.