Customer Success Manager

Employment Type: Full-time

Who We Are

Verily, a subsidiary of Alphabet, is transforming health management and healthcare delivery through a data-driven approach. Founded in 2015 from Google X, our mission is to bring the promise of precision health to everyone, every day. We leverage unique expertise in technology, data science, and healthcare to generate and activate data from diverse sources—clinical, social, behavioral, and real-world—to create personalized health solutions. Our capabilities empower the entire healthcare ecosystem to achieve better health outcomes.

Description

Verily is seeking a Customer Success Manager to manage key accounts within the government and non-profits/foundations sector. In this role, you will be responsible for developing, maintaining, and strengthening foundational relationships with key customer stakeholders to ensure quality solution delivery and customer health.

Responsibilities

• Build trusted relationships with executives and key stakeholders to understand strategic goals and drive product adoption.
• Serve as the primary point of contact for day-to-day client interactions, including meeting preparation and follow-up.
• Create and configure success plans that align use cases with customer objectives.
• Secure renewals and identify new revenue opportunities to achieve growth targets.
• Drive the escalation and resolution of client issues to ensure a positive customer experience.

Minimum Qualifications

• 10+ years of experience managing a book of existing clients as a Customer Success Manager or in a similar role.
• 5+ years of experience managing high-value, complex, and strategic partnership accounts.
• Customer-centric with a strong focus on driving customer outcomes and achieving objectives.
• Excellent interpersonal skills and strong relationship management abilities.
• Data-driven, highly organized, and accountable with a strong work ethic.

Preferred Qualifications

• Experience working within or as a partner to federal or state government agencies, or within the public sector.
• Experience with laboratory operations and/or diagnostics.

Important Information for Applicants

• Qualified applicants must not require employer-sponsored work authorization now or in the future for employment in the United States.

Compensation

The US base salary range for this full-time position is $124,000 - $177,000 plus bonus and benefits. Salary ranges are determined by role, level, and location. The displayed range reflects the minimum and maximum target for new hire salaries across all US locations. Individual pay is determined by work location and factors such as job-related skills, experience, and relevant education or training. Your recruiter can provide more specific salary range details for your preferred location during the hiring process. Please note that compensation details listed in US role postings reflect base salary only and do not include bonus, equity, or benefits.

Equal Opportunity Employer

Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• EEO Policy Statement
• EEO Rights under the Law

If you require accommodation, please inform us by completing our Accommodations for Applicants form.