Executive, Retail (Sales) at Ninja Van

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, RetailIndustries

Requirements

Diploma, with relevant industry experience (Minimum Qualifications)
More than 2 years of experience working in retail stores
Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage
Proven success in being a team leader of a fully functional team
Hands-on experience

Responsibilities

Scout for potential shippers and business opportunities within the store’s surrounding area
Implement local marketing efforts, in-store promotions, and outreach programs to attract new customers
Actively engage walk-in customers, introduce products/services, and provide solutions to convert them into loyal clients
Align store-level sales efforts with regional strategies set by the Area Sales Manager
Train store staff to upsell and cross-sell products to maximize revenue from new and existing customers
Encourage existing customers to refer new clients by implementing referral incentive programs
Drive sales and revenue growth by executing business strategies
Monitor store performance against sales targets and KPIs
Identify and implement strategies to increase foot traffic and customer retention
Ensure smooth day-to-day operations across all assigned stores
Implement and monitor standard operating procedures (SOPs)
Optimize processes to improve efficiency and reduce operational costs
Ensure high customer service standards across all stores
Address customer complaints and implement service improvements
Monitor customer feedback and make necessary adjustments to enhance satisfaction
Recruit, train, and mentor staff
Conduct regular team meetings and performance evaluations
Develop a high-performance service culture and ensure employee engagement
Ensure stores comply with company policies, safety regulations, and legal requirements
Monitor financial reports, expenses, and operational budgets
Provide regular performance updates and reports to senior management

Skills

Key technologies and capabilities for this role

SalesBusiness DevelopmentMarketingCustomer EngagementStaff TrainingUpsellingCross-sellingReferral ProgramsKPI MonitoringRevenue GrowthCustomer RetentionRetail Operations

Questions & Answers

Common questions about this position

What is the salary for this Executive, Retail (Sales) position?

This information is not specified in the job description.

Is this role remote or onsite?

The position is onsite.

What are the key requirements for this role?

Candidates need a Diploma with relevant industry experience, more than 2 years working in retail stores, and professional fluency in English & Bahasa Malaysia (Mandarin is a plus).

What kind of company culture does Ninja Van promote?

Ninja Van fosters a high-performance service culture with emphasis on employee engagement, team meetings, performance evaluations, and developing staff through training and mentoring.

What makes a strong candidate for this position?

A strong candidate will have a Diploma, over 2 years of retail store experience, fluency in English and Bahasa Malaysia, and the ability to drive sales, manage teams, and optimize store operations.

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees