Executive, Customer Success at Nielsen

Taipei, Taiwan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Market Research, AdvertisingIndustries

Requirements

(None specified)

Responsibilities

Manage and ensure high-quality, timely product/service delivery to clients according to Nielsen’s commitment (in terms of delivery frequency and format for database/analysis report)
Provide product education to clients (client onboarding, training sessions, and setting up software)
Resolve customer queries, recommend solutions, guide/update clients on product/software features and functionalities, and provide client delivery notifications
Respond to customer needs and queries in a timely and accurate way, via email or phone
Gather customer feedback and follow up with customers to ensure their technical issues are resolved (including provision of technical support to ensure optimal service)
Guide the clients on how to interpret the data and transform them into insightful information
Manage and deliver assigned products and/or services, including client onboarding, technical support, query handling, and client deliverables
Work directly with clients to help resolve product issues and ensure customer satisfaction while they are an active account
Work closely with other Media Sales Groups (MSG) and Operations Teams to ensure customer queries and concerns are addressed in a timely and accurate manner
Build customer loyalty to build trust and ensure long-term client retention by educating clients on product utilization
Share feature requests, product malfunctions, and other relevant information

Skills

Key technologies and capabilities for this role

Client OnboardingProduct EducationTechnical SupportQuery ResolutionData InterpretationCustomer FeedbackProduct DeliverySoftware TrainingCustomer Satisfaction

Questions & Answers

Common questions about this position

What is the salary for the Executive, Customer Success role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are needed for this customer success role?

This information is not specified in the job description.

What is the company culture like at Nielsen?

Nielsen has a dynamic team committed to excellence, perseverance, and making an impact together, with a global workforce passionate about powering a better media future through powerful insights.

What makes a strong candidate for this position?

This information is not specified in the job description.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees