Executive, Customer Success at Nielsen

Taipei, Taiwan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Market Research, AdvertisingIndustries

Requirements

(None specified)

Responsibilities

Manage and ensure high-quality, timely product/service delivery to clients according to Nielsen’s commitment (in terms of delivery frequency and format for database/analysis report)
Provide product education to clients (client onboarding, training sessions, and setting up software)
Resolve customer queries, recommend solutions, guide/update clients on product/software features and functionalities, and provide client delivery notifications
Respond to customer needs and queries in a timely and accurate way, via email or phone
Gather customer feedback and follow up with customers to ensure their technical issues are resolved (including provision of technical support to ensure optimal service)
Guide the clients on how to interpret the data and transform them into insightful information
Manage and deliver assigned products and/or services, including client onboarding, technical support, query handling, and client deliverables
Work directly with clients to help resolve product issues and ensure customer satisfaction while they are an active account
Work closely with other Media Sales Groups (MSG) and Operations Teams to ensure customer queries and concerns are addressed in a timely and accurate manner
Build customer loyalty to build trust and ensure long-term client retention by educating clients on product utilization
Share feature requests, product malfunctions, and other relevant information

Skills

Client Onboarding

Product Education

Technical Support

Query Resolution

Data Interpretation

Customer Feedback

Product Delivery

Software Training

Customer Satisfaction

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees