Enterprise Training Manager at BigCommerce

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, SaaSIndustries

Requirements

3-5 years combined experience in SaaS platforms; ideally with a focus in one or more of the following areas: product training and Sales (strongly preferred), customer service, content creation, or instructional design
Previous experience working in sales, account management or in a quota carrying role (1-2 years experience in some capacity)

Responsibilities

Use expert platform and third party application knowledge to customize and deliver virtual and in person global training on the behalf of BigCommerce for Professional Services & Agency partners
Act as a subject matter expert with external and internal training materials, staying updated on sales methodologies (BANT and MEDDPICC), upcoming product changes and communicating necessary amendments and/or revisions, including scripting and storyboarding eLearning and video projects
Establish and maintain excellent working relationships with all key stakeholders including marketing, sales teams, account managers and professional services teams to provide a seamless training sessions
Responsible for onboarding all GTM new hire roles and coaching SDR & midmarket business (internally focused)
Work with external stakeholders including agency partners, account managers, developers, technical partners and executives in Enterprise organizations
Conduct detailed scoping calls with merchants to understand their business objectives and functional requirements in order to provide expert recommendations for their personalized training needs
Collaborate with external and internal stakeholders before, during and after learning sessions to ensure seamless communication, managing the scheduling and administration of the training
Managing training action plans with enterprise merchants, agency partners, Professional Services, and sales before, during, and after learning sessions
Develop and maintain a thorough understanding of the BigCommerce platform features, third party ecosystem, as well as benefits and differentiators
Continuously discover and implement new learning techniques and industry best practices to maximize efficiency and drive learning through engaging, instructive, and professional training
Handle other supervisory and reporting tasks as assigned

Skills

Key technologies and capabilities for this role

Training DeliveryVirtual TrainingIn-Person TrainingEcommerce PlatformsSaaSTechnical InstructionContent CustomizationStakeholder TrainingProfessional ServicesAgency Partners

Questions & Answers

Common questions about this position

What is the salary for the Enterprise Training Manager position?

This information is not specified in the job description.

Is this role remote or based in a specific location?

The role is based in London.

What key skills are required for this position?

Expert platform and third-party application knowledge, skills in customizing and delivering virtual and in-person training, and expertise in sales methodologies like BANT and MEDDPICC are required. Strong stakeholder relationship management and the ability to explain complex technical solutions to diverse learners are also essential.

What is the company culture like at BigCommerce?

BigCommerce emphasizes empowering people and customers to build, innovate, and grow, with a focus on career development and an incredible employee experience. They have been recognized numerous times for their product and workplace culture and named a 'Best Place to Work'.

What makes a strong candidate for this role?

A talented educator and facilitator who leads by example, is passionate about driving results, and excels at explaining complex technical solutions to learners of all levels. Experience as a subject matter expert with strong stakeholder relationships and in-person instruction skills is ideal.

BigCommerce

E-commerce platform for online store management

About BigCommerce

BigCommerce offers an e-commerce platform that helps businesses create and manage online stores through a subscription service. It provides tools for website building, order management, payment processing, and marketing, along with an App Marketplace for additional integrations. The platform is flexible and scalable, allowing businesses to grow without switching systems, and supports headless commerce for customized storefronts. BigCommerce aims to deliver a comprehensive solution for businesses of all sizes.

Austin, TexasHeadquarters

2009Year Founded

$213.2MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees