Enterprise Technical Support Specialist at Notion

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

At least 3-5 years of experience in technical support, technical account management, or a similar role
Excellent interpersonal and engagement skills with enterprise customers
Strong troubleshooting skills for desktop applications on Windows and macOS
Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM
Proficiency in analyzing server and client application logs to identify errors
Proficiency troubleshooting REST APIs
Strong written and verbal communication skills for technical and non-technical audiences
Ability to balance user expectations with policies and compliance boundaries
Ability to work under pressure while remaining focused and professional
Effective collaboration skills with peers and cross-functional teams in multiple locations

Responsibilities

Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
Work cross-functionally across engineering and product to build processes and manage issues
Perform advanced troubleshooting of products and embedded partner applications
Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
Manage to key performance metrics defined within the Product Operations Team
Respond to high-priority customer issues
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content

Skills

Key technologies and capabilities for this role

WindowsmacOSSSOOAuthSAMLSCIMLog AnalysisREST APIsTroubleshooting

Questions & Answers

Common questions about this position

What is the work location policy for this role?

This is an in-person role requiring employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office, including a third day.

What is the salary for this position?

This information is not specified in the job description.

What skills are required for the Enterprise Technical Support Specialist role?

Key requirements include 3-5 years of experience in technical support or similar roles, strong troubleshooting skills for desktop applications on Windows and macOS, knowledge of SSO protocols like OAuth, SAML, and SCIM, proficiency in analyzing logs and troubleshooting REST APIs, and excellent communication and collaboration skills.

What is the company culture like at Notion?

Notion emphasizes building a diverse and creative company, is passionate about its mission to empower users with customizable software, and maintains an in-person work environment to foster collaboration.

What makes a strong candidate for this role?

Strong candidates will have 3-5 years of technical support experience, excellent troubleshooting skills especially with SSO protocols, logs, and REST APIs, and proven interpersonal, communication, and collaboration abilities to handle enterprise customers under pressure.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees