[Remote] Technical Payment Operations Specialist at Aiwyn

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of experience in payment operations, fintech, or banking operations roles
Direct experience with ACH processing, FBO models, and AML compliance preferred
Strong understanding of ACH processing flows and FBO account structures
Proficiency in bank reporting, reconciliation, and settlement operations
Knowledge of AML, KYC, OFAC, PCI DSS, and NACHA compliance requirements
Familiarity with accounting and reconciliation principles
Accredited ACH Professional (AAP) NACHA qualification preferred
Bachelor’s degree in Finance, Information Systems, Computer Science, or a related field
Strong analytical and problem-solving abilities with meticulous attention to detail
Excellent communication and collaboration skills

Responsibilities

Manage and oversee Aiwyn’s FBO model for ACH processing, ensuring accurate settlement, reconciliation, and reporting
Partner with banking institutions to coordinate daily and monthly reporting on transactions, balances, and exceptions
Monitor payment flows across ACH, credit card, and alternative payment methods, identifying and resolving operational discrepancies
Ensure compliance with internal policies, payment industry regulations, and security standards
Collaborate with technology teams to configure, maintain, and optimize payment processing systems
Work with APIs, payment gateways, and integrations to troubleshoot issues and enhance performance
Partner with Product and Engineering teams to support new payment feature rollouts and system enhancements
Analyze transaction data to uncover trends, inefficiencies, and potential risks
Develop and deliver regular reports on payment operations metrics and KPIs
Provide data-driven insights that guide operational improvements and enhance the customer experience
Serve as the first line of technical support for payment-related issues, resolving or escalating as needed
Coordinate with vendors, financial institutions, and internal stakeholders to address and resolve escalated matters
Identify and implement automation opportunities to streamline payment workflows and improve efficiency
Develop and document operational procedures to ensure consistency, scalability, and compliance across teams

Skills

Aiwyn

AI-driven automation platform for accountants

About Aiwyn

Aiwyn offers a Practice Automation platform for accounting firms, leveraging AI and machine learning to automate revenue processes by extracting client data from existing practice management and CRM systems. The platform streamlines billing, accelerates client payments, and provides predictive insights for financial health.

Charlotte, North CarolinaHeadquarters

2020Year Founded

$109.9MTotal Funding

LATE_VCCompany Stage

Consulting, Enterprise Software, Financial ServicesIndustries

51-200Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

401(k) Company Match

Stock Options

Employee Discounts

Risks

Emerging fintech startups may erode Aiwyn's market share.

Integration challenges with CPA systems could delay adoption of new solutions.

Economic downturns may reduce CPA firms' tech spending.

Differentiation

Aiwyn automates AR processes, freeing partners to focus on client value.

Client Engagement Automation streamlines client intake and engagement letter processes.

Aiwyn integrates AI and cloud tech for superior client experiences.

Upsides

Aiwyn secured $113M to enhance CPA firm operations and tax technology.

Growing demand for AI-driven automation boosts Aiwyn's market potential.

Aiwyn's high NPS score indicates strong customer satisfaction.

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