[Remote] Cloud Priority Support Integration Engineer at Acronis

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Cloud ComputingIndustries

Requirements

Fluent English (both verbal and written, Upper Intermediate as minimum). Spanish or Portuguese fluency is a plus
2+ years experience with API headers and requests, as well as troubleshooting issues related to API
Experience working with 1st and 3rd party integrations to a SaaS product
Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
Ability to describe the details on technical issues in all their complexity when needed
Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
Plus: 2+ years of work experience in an applicable industry and role
Plus: Linux experience
Plus: Virtualization experience
Plus: MSP experience

Responsibilities

Function as the main technical support expert in Acronis’ products and services, especially around API/Integration usage
Resolve customers’ technical incidents using own expertise and collaboration with Acronis’ Engineering, QA, DCO and Product Management departments
Craft solutions, submit bug reports, coordinate complex tasks with other teams and communicate with customers to their complete satisfaction
Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments
Focus on API/Integration related cases and act as a subject matter expert on all things Acronis API/Integration
Write scripts for internal and external use (Python, API, Powershell)
Build and maintain strong relationships with customers and thrive in the ever-changing work environment
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively
Interact with various departments to analyze and resolve problems
Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance
Develop documentation regarding installation, upgrades, support, and compatibility issues

Skills

Key technologies and capabilities for this role

PythonPowerShellAPIIntegrationScriptingNetworkingTroubleshootingCloud SupportHardware Support

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote technical support role where you will provide support for Acronis products remotely.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Cloud Priority Support Integration Engineer role?

Required skills include 2+ years experience with API headers and requests troubleshooting, experience with 1st and 3rd party integrations to a SaaS product, network troubleshooting using tools like Wireshark, tcpdump, iperf, and proficiency in deploying services like DHCP. Scripting skills in Python, API, and Powershell are also needed, along with fluent English.

What is the company culture like at Acronis?

The role suits someone who enjoys collaborating with others, is a creative thinker, strong communicator, and thrives in a fast-paced, dynamic environment while building strong customer relationships.

What makes a strong candidate for this position?

A strong candidate has 2+ years of API troubleshooting and integration experience, network troubleshooting skills, scripting proficiency in Python/Powershell, fluent English, and Spanish/Portuguese as a plus, plus the ability to mentor juniors and collaborate across teams.

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events

Risks

Emerging cybersecurity firms with lower costs may erode Acronis's market share.

Rapid AI-driven cyber threats require costly updates to Acronis's defenses.

Geopolitical risks may affect Acronis's expansion into new markets like Bangladesh.

Differentiation

Acronis integrates cybersecurity and data protection, addressing SAPAS challenges comprehensively.

The company uses AI-based antimalware and blockchain for advanced data authentication.

Acronis offers flexible deployment models for service providers and IT professionals.

Upsides

Growing demand for integrated cybersecurity solutions boosts Acronis's market potential.

Expansion of global cybersecurity market offers significant growth opportunities for Acronis.

Acronis's partnerships in sports highlight niche market opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free