Enterprise Account Manager at Zip

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, ProcurementIndustries

Requirements

5+ years of technology SaaS experience at enterprise level
Experience selling to procurement, finance, legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills, including sales, account management, and customer service
Self-driven – no need for external motivation to perform at best every day
Organized, efficient with time, and excellent communicator
Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
Willing to go the extra mile to ensure success for customers, company, team, and self

Responsibilities

Act as a trusted advisor, strategic thinker, and closer selling to Global 2000 companies to deliver ROI through efficient, value-based renewals and upsells
Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure
Serve as a product evangelist, solutioning Zip to meet current pain points and future product vision
Act as a builder and founding member of the Enterprise Account Management team, establishing playbooks, culture, and best practices
Negotiate all facets of renewal contracts, developing win/win strategies to maximize contract value while enhancing customer relationships and value realization
Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed
Manage current customers on multi-year contracts to ensure customer value realization
Become a product expert, learning the Zip platform thoroughly to be demo-ready
Become a procurement expert, understanding the procurement market and its need for change
Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and bring on new customers
Be adaptable and flexible, helping shape sales processes in an early-stage hyper-growth company

Skills

Enterprise Sales

Account Management

Contract Negotiation

Renewal Management

Upsell Strategies

Customer Success

Strategic Selling

ROI Demonstration

Health Scorecards

Product Evangelism

Zip

Provides buy now, pay later services

About Zip

Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.

Sydney, AustraliaHeadquarters

2013Year Founded

$972.7KTotal Funding

IPOCompany Stage

Fintech, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Parental leave - Enjoy up to 20 weeks paid leave and return part-time on a full-time salary for 3 months!

Bonus scheme - We give you skin in the game through our various share incentive programs.

Family support - We support our ZipFam on their life journey through people policies and programs.

Volunteer leave - Use your paid volunteer leave to Zip it forward and create change in your community.

Reward & recognition - We love celebrating your wins and giving you the freedom to choose how you're rewarded.

Career growth - You'll be given clear progression pathways and transparent coaching so you can truly flourish.

Risks

Increased competition from tech giants like Apple could threaten Zip's market share.

Regulatory changes in Australia may impact Zip's profitability and operations.

Reliance on partners like Stripe ties Zip's success to their platform stability.

Differentiation

Zip offers interest-free BNPL services, enhancing consumer financial flexibility.

The company operates in diverse markets, including Australia, the US, and the UK.

Zip's partnerships with retailers improve shopping experiences and financial management for consumers.

Upsides

Zip's potential partnership with Apple could significantly boost its US market presence.

Integration with Stripe allows easy BNPL access for US merchants, expanding Zip's reach.

The rise of in-store BNPL usage in the US shows growing consumer adoption.

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