Engagement Manager (Managed Services) at Gong.io

Engagement Managers will lead all aspects of Managed Services engagements for Gong customers, managing multiple customer programs within defined scope, schedule, and budget. They will forecast work, deploy program resources according to delivery plans, and ensure program deliverables meet the highest quality standards. Balancing competing priorities across multiple customers and projects, conducting and coordinating meetings according to Gong Professional Services methodology, and executing ongoing program planning, discovery, and design workshops are key duties. Providing regular communications to executive leadership, project teams, and customers, identifying, documenting, and leading mitigation efforts for program risks, and challenging/advising teams and client expectations for successful program delivery are also responsibilities. Gathering ongoing requirements, issuing change orders, facilitating the identification, internal communication, and remediation of product issues, and ideating/developing new program deliverables to improve existing team processes are expected. Contributions to practice development initiatives that accelerate organizational and team growth within Professional Services are also part of the role.