Implementation Manager (Client Onboarding)
VersapaySalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Biotechnology, Digital Health, Women's Health, Family Building, Maternity Care, Pediatrics, Menopause CareIndustries
Requirements
Candidates should have a minimum of 5-7 years of experience in operations, client delivery, or project management, coupled with healthcare expertise and a deep understanding of health plans and digital health solutions. Strong operational skills including project management, business requirements gathering, relationship management, distinctive problem-solving and analytical skills, impeccable business judgment, and experience with data and analytics tools are essential. Excellent written and oral communication and interpersonal skills, along with a passion for details, responsiveness, and organization, are also required.
Responsibilities
The Client Delivery Manager will own client implementations for direct employers and partners, working cross-functionally with various teams to onboard clients and prepare for scale. Responsibilities include defining and developing implementation plans, leading client implementations by building relationships and communicating project status, leading cross-functional projects, managing inbound and outbound client files via SFTP, identifying and resolving implementation risks, ensuring quality and satisfaction on all client implementations, identifying and implementing continuous process improvement opportunities, and owning the execution of internal and external projects while maintaining high service levels.
Skills
Client Implementation
Project Management
Cross-functional Collaboration
Sales
Client Success
Marketing
Product
Engineering
Data Analysis
Maven Clinic
Digital health platform for women's healthcare
About Maven Clinic
Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.
New York City, New YorkHeadquarters
2014Year Founded
$416.1MTotal Funding
SERIES_FCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Unlimited paid time off
14 weeks fully paid parental leave and return-to-work plan
Market-based compensation and equity
Medical, dental, and vision plans (100% covered options)
Free membership with One Medical
Free access to Maven, with credits for friends and family
401(k) match
Paid month-long sabbatical after 5 years
Risks
Increased competition from AI-driven startups like Abridge could impact Maven's market position.
Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.
Growing FemTech market could lead to increased competition from new entrants in reproductive health.
Differentiation
Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.
The platform provides equitable access to care through dedicated Care Advocates and data insights.
Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.
Upsides
Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.
The rise of FemTech presents opportunities for Maven to expand and capture market share.
Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.
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