[Remote] Dynamics 365 Project Manager - Managed Services at AIP Connect

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Technology, Microsoft PartnerIndustries

Requirements

More than 5 years of experience directly managing ERP and/or CRM deployments (Dynamics 365 a plus)
Experience with CRM and ERP implementation methodology across all phases of Diagnosis, Analysis, Design, Development, Deployment and Operation
Understanding of complete solution within the context of an integrated enterprise-wide IT strategy
Well-developed planning, organizational and problem solving skills
Highly developed business acumen
Ability to work closely with key business stakeholders to communicate progress and vision
Excellent verbal and written communication skills
Ability to allocate the correct resources to each project phase and monitor their performance
Consensus driven management style that support a vast set of stakeholders
Strong leadership, teambuilding and motivational skills
Bachelor’s degree required
Ability to travel 25%

Responsibilities

Direct post “go live" activities of several Dynamics 365 Customer Engagement (CRM) and/or Finance and Operations (ERP) projects (typical portfolio of 10-15 clients)
Coordinate successful delivery of managed services solutions including Service Desk Ticket Management, Environment Optimization and Management, and Decision Support activities (customizations, enhancements, new functionality, training, business process reviews, and consulting services)
Manage multiple client projects, including project deliverables, scope & expectations
Transition projects from Dynamics Applications Team to Managed Services
Drive customer satisfaction
Develop and manage project plans, cost estimates, communication plans, and performance metrics
Provide leadership to all functional and business areas affected by the project and drive project decisions and recommendations
Work closely with the managed services leadership team to drive internal processes, standardization, case load management, and reporting metrics
Proactively communicate and report status to executives, MCA Connect management and all other stakeholders using tools such as Status Reports, Executive Briefings, and active day-to-day team communication
Effectively communicate and collaborate with technical project team members to achieve project goals
Employ project management best practices as provided by PMI and MCA Connect delivery standards
Provide leadership to project team members with respect to project management processes and best practices
Manage the project budget and provide predictive financial analysis for accurate project status
Support the MCA Connect professional services management team by coordinating client invoicing, accounts receivable, and providing project forecasting models

Skills

Key technologies and capabilities for this role

Dynamics 365Project ManagementCRMERPFinance and OperationsCustomer EngagementService DeskTicket ManagementEnvironment ManagementMicrosoft Business ApplicationsAzurePower Platform

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the key responsibilities of the Dynamics 365 Project Manager?

The role involves managing multiple client projects post-go-live for Dynamics 365 CRM/ERP, including service desk ticket management, environment optimization, decision support activities like customizations and training, developing project plans, driving customer satisfaction, and handling financial responsibilities like budget management.

What does the company culture emphasize for this role?

The company values passion, deep industry expertise, proactivity, creativity, and assertiveness in project managers to support clients' strategic investments.

What makes a strong candidate for this Project Manager role?

A strong candidate is driven, proactive, creative, assertive, with project management expertise including best practices from PMI, ability to manage multiple clients (10-15 portfolio), lead teams, communicate effectively with stakeholders, and handle budgets.

AIP Connect

Facilitates connections among like-minded individuals

About AIP Connect

AIP Connect specializes in connecting individuals and organizations that share similar interests and goals. The team at AIP is composed of skilled connectors who leverage their extensive network and industry knowledge to facilitate meaningful relationships. They focus on understanding the unique needs of each party to ensure a suitable match. Unlike many competitors, AIP Connect emphasizes integrity and an open approach in their interactions, which helps build trust and long-lasting connections. The primary goal of AIP Connect is to create a community where like-minded individuals can collaborate and thrive together.

None, CanadaHeadquarters

2006Year Founded

VENTURE_UNKNOWNCompany Stage

ConsultingIndustries

11-50Employees

Benefits

Professional Development Budget

Flexible Work Hours

Risks

AI-driven platforms may reduce demand for traditional recruitment services.

Remote work shifts require talent with specific skills, challenging AIP Connect's candidate pool.

Economic uncertainty slows hiring, impacting demand for recruitment services.

Differentiation

AIP Connect excels in staffing, consultation, marketing, outsourcing, and recruitment services.

The team is known for integrity, open approach, and powerful industry network.

AIP Connect focuses on finding the right 'fit' for clients and candidates.

Upsides

Remote work trends boost demand for AIP Connect's flexible talent solutions.

AI in recruitment enhances AIP Connect's candidate screening and matching efficiency.

Diversity initiatives increase demand for AIP Connect's diverse talent pools.

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