Engagement Manager at Smartsheet

London, England, United Kingdom

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$90,000 – $130,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Customer Relationship ManagementIndustries

Requirements

Candidates must have at least 4+ years of experience in customer-facing roles within a professional services firm, preferably with a management consulting or "Big Four" consulting organization. Experience managing large billable projects for external customers, utilizing formal project management tools, and understanding modern services deployment methodologies, particularly in software design and development, is required. A passion for web-based technologies and a desire to understand Smartsheet's offerings are essential. Strong analytical, organizational, communication, and interpersonal skills are necessary, along with the ability to interact with CxO-level personnel. A Bachelor's degree in MIS, CIS, CS, or an equivalent combination of relevant experience is required, with Lean or Six Sigma certification being desirable.

Responsibilities

The Engagement Manager will ensure the success of strategic customers by designing and leading transformative projects, acting as a trusted advisor, and mentoring teams. They will partner with account and sales teams to contribute to pre-sales scoping, develop implementation proposals, and maintain executive relationships during billable engagements. Responsibilities include managing multiple projects simultaneously to meet time, budget, and deliverable targets, managing project P&L, driving project reviews, and overseeing the transition from pre-sales to delivery. The role involves mitigating critical customer concerns, ensuring quality and time management processes are followed, documenting best practices, and serving as a frontline resource for customer queries and best practices.

Skills

Project Management

Stakeholder Management

Customer Success

Implementation

Communication

Problem-solving

Cross-functional Collaboration

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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