Learning and Development Manager, Customer Success
Field NationSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Legal Technology, Legal ServicesIndustries
Requirements
Candidates should have at least 5 years of experience in training, education, or instructional design, preferably within the SaaS or tech industry. They should possess proven ability to develop engaging educational content across various formats and familiarity with developing training programs that align with competency models. An analytical mindset and exceptional verbal and written communication skills are also required.
Responsibilities
The Education Manager will craft compelling training programs for internal teams, partners, and customers, develop impactful certification paths, curate engaging content such as interactive courses and webinars, align training with competency frameworks, deliver dynamic training sessions, provide ongoing support to learners, measure and enhance training impact, collaborate across teams including Product, Customer Success, and Sales, scale training initiatives to a growing global audience, and promote self-learning opportunities.
Skills
Training Program Design
Educational Content Development
Certification Program Management
Webinars
Curriculum Development
Learning & Development
Clio
Legal practice management software provider
About Clio
Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.
Burnaby, CanadaHeadquarters
2008Year Founded
$1,279.9MTotal Funding
SERIES_FCompany Stage
LegalIndustries
1,001-5,000Employees