Senior Customer Training Specialist

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, SaaSIndustries

Requirements

Candidates should have 5+ years of experience in a training role or an equivalent Bachelor's degree, preferably in the healthcare SaaS environment. Knowledge of physician office workflows, including clinical operations, appointment scheduling, and medical insurance billing, is strongly preferred. The ability to build strong cross-team relationships and a passion for community building are essential.

Responsibilities

The Senior Customer Training Specialist will develop, implement, and evaluate end-user training programs and materials using adult learning principles. They will act as a subject matter expert, manage professional services opportunities from discovery to fulfillment, and deliver various training types to end-users. Responsibilities also include leading community platform operations, moderating content, engaging with members, gathering feedback, and maintaining product knowledge. The role involves collaborating with stakeholders, traveling for training, and partnering with instructional designers and subject matter experts to create training content.

Skills

Adult learning principles

Training development

Product training

Customer success

Salesforce

Content moderation

Community management

Instructional design

Technical training

Soft skills training

Tebra

Provides digital solutions for healthcare providers

About Tebra

Tebra provides digital solutions designed to enhance the efficiency of healthcare providers, including medical practices and clinics. The company's offerings help improve web traffic, increase appointment volume, and streamline overall practice operations. By using Tebra's technology, healthcare providers can focus more on patient care and offer a wider range of services. Tebra stands out from competitors due to its origins from the merger of two established companies, Kareo and PatientPop, which allows it to leverage a wealth of experience in the healthcare technology market. The goal of Tebra is to empower healthcare providers to operate more effectively and improve patient outcomes.

Newport Beach, CaliforniaHeadquarters

2021Year Founded

$133.3MTotal Funding

EARLY_VCCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Wellness Program

Mental Health Support

Risks

Key sales personnel departures could disrupt Tebra's client acquisition strategies.

Integration of PatientPop may face technical challenges affecting client retention.

Dependency on Medusind partnership could pose risks if dynamics change.

Differentiation

Tebra offers a unified platform from the merger of Kareo and PatientPop.

The company provides comprehensive digital solutions for independent healthcare practices.

Tebra's strategic affiliation with Medusind enhances its RCM and EHR offerings.

Upsides

Tebra's solutions led to a 25% efficiency increase for Moore Support Services.

The company was named a top workplace by Orange County Business Journal in 2023.

Tebra's platform supports over 5,000 new patient bookings annually for clients.

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