Director of Global Operations & Fulfillment

San Mateo, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Hardware, SecurityIndustries

Requirements

Candidates must have at least 8 years of experience in logistics, fulfillment, or global supply chain operations with demonstrated leadership experience. A proven track record of building and developing teams, managing global freight and 3PL networks, and a customer-first mindset with a focus on reliability, responsiveness, and quality of service are required. Strong understanding of export compliance, HTS/ECCN classification, dangerous goods handling, and duty drawback programs is essential. Excellent cross-functional collaboration and communication skills are necessary, with experience in fast-paced, hardware, or high-growth environments being strongly preferred. The role requires willingness to work onsite five days a week in San Mateo, CA.

Responsibilities

The Director of Global Operations & Fulfillment will lead outbound freight operations, optimizing for cost, speed, and service, and manage the Fulfillment team responsible for order processing, shipping, returns, RMAs, and spare parts logistics. This role includes overseeing and managing the network of 3PL partners in the U.S. and abroad, owning fulfillment-related customer support processes, and managing inbound freight from global manufacturers to global warehouses. Additionally, the Director will oversee all trade compliance functions, including import/export processes, ECCN/HTS classification, and duty drawback programs, while identifying and implementing tools and scalable processes to increase team productivity, operational visibility, and reduce manual overhead.

Skills

Global Operations

Logistics

Fulfillment

Freight Management

3PL Partnerships

Order Processing

Trade Compliance

Import/Export

Supply Chain Management

Process Improvement

Team Leadership

Verkada

Provides integrated security solutions for enterprises

About Verkada

Verkada offers security solutions for businesses, focusing on hybrid cloud video surveillance, access control systems, and environmental sensors. Their video surveillance combines on-site cameras with cloud storage for secure and accessible monitoring, while the access control system provides insights into facility access. Verkada's products are designed to be easy to manage and scalable, making them suitable for large enterprises and institutions. The company aims to deliver comprehensive security management through hardware sales and subscription-based software services.

San Mateo, CaliforniaHeadquarters

2016Year Founded

$431.8MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Generous company paid medical, dental & vision insurance coverage

Unlimited paid time off & 11 companywide paid holidays

Wellness allowance

Commuter benefits

Healthy lunches and dinners provided daily

Paid parental leave policy & fertility benefits

Risks

Increased competition may pressure Verkada's market share and pricing strategies.

Rapid EMEA expansion could strain operational resources and lead to mismanagement.

Integration with multiple partners may introduce security vulnerabilities and challenges.

Differentiation

Verkada offers a unified platform integrating video, access, and environmental monitoring.

Their hybrid cloud model ensures secure, accessible video surveillance from anywhere.

Verkada's solutions are scalable, catering to enterprises of all sizes and sectors.

Upsides

Growing demand for cloud-based security in education boosts Verkada's market potential.

Integration with AI-driven analytics enhances security insights and customer value.

Rising interest from Fortune 500 companies strengthens Verkada's enterprise client base.

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