Quince - Contractor, Project Manager, Customs and Trade Compliance

Our Story

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

Our Values

• Customer First: Customer satisfaction is our highest priority.
• High Quality: True quality is a combination of premium materials and high production standards that everyone can feel good about.
• Essential Design: We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.
• Always a Better Deal: Through innovation and real price transparency, we want to offer the best deal to both our customers and our factory partners.
• Environmentally and Socially Conscious: We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

Our Team and Success

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology, and building early-stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike, etc.

Position Overview

We are seeking a detail-oriented and self-starting Contractor - Project Manager, Customs and Trade Compliance to support customs-related issues relating to inbound shipments from our global vendor network. This individual will work cross-functionally with our vendors, customs brokers, and our 3PL partners to ensure timely, compliant, and successful handoff of inventory shipments from offshore departure to receipt at our warehouse(s). You’ll play a critical role in building scalable operational processes for customs compliance and inbound visibility.

This is an hourly contract position (3–6 months, with potential for extension), reporting into our Customs and Trade Compliance / Logistics leadership.

Responsibilities

• Build and refine a standardized customs collection template to gather required documentation and shipment details from global vendors.
• Manage inbound shipment workflows by engaging directly with vendor agents to collect, verify, and iterate on documentation submissions.
• Serve as the liaison to our 3PL warehouses and customs brokers, owning submission of complete documentation packages in advance of inventory arrival.
• Maintain real-time tracking of inbound shipments, proactively flag delays or discrepancies, and escalate issues as needed.
• Investigate and help resolve customs clearance or compliance issues, working closely with vendors and brokers.

Requirements

• 3–5 years of relevant experience in supply chain, international logistics, or customs brokerage.
• Strong understanding of U.S. customs procedures.
• Excellent organizational and communication skills; comfortable interfacing with external partners.
• Comfortable with ambiguity and iteration, and capable of owning end-to-end processes independently.
• Detail-oriented with a high degree of accountability and follow-through.
• Experience working with 3PL warehouses, customs brokers, or freight forwarders is a plus.
• Proficient in Excel / Google Sheets and tracking tools.

Compensation

• Pay Range: $25 - $30 USD per hour
• We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range.
• Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals.

Company Culture & Benefits

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.