Sr. Director of Fulfillment Systems & Operations Strategy

The Senior Director of Operations Strategy and Optimization will own the end-to-end strategy and configuration of core fulfillment systems, including WMS, OMS, labor management, scanning tools, and automation integrations. They will translate operational needs into scalable workflows, collaborate with Product & Engineering on the systems roadmap, and oversee testing, deployment, and training for new system features. This role involves leading the onboarding of new fulfillment centers, driving consistency across company-owned and 3PL sites, and developing tooling for various workflows. Additionally, they will develop and implement a comprehensive inventory strategy, lead packaging execution, and champion a culture of continuous improvement by identifying and implementing process enhancements. The position also includes building and managing a high-performing team across fulfillment systems, inventory, packaging, and continuous improvement.