Director, Operations - DDC Global Operations

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $177.6K - $222K

Dandy is revolutionizing the dental industry with technology. We are seeking a bold, visionary Global Director of Workforce Operations to lead our global team of over 400 CAD/CAM Designers across multiple countries. This role focuses on people leadership, scaling a high-performing, globally distributed team, and shaping the future of work at Dandy. You will collaborate cross-functionally and require international travel.

Key Responsibilities

Strategic Leadership & International Oversight

• Serve as the senior-most workforce leader across operational geographies.
• Drive global expansion strategies, including legal entity formation, office setup, and talent acquisition.
• Represent Dandy externally and build local relationships.
• Ensure compliance with local labor laws and maintain competitive global compensation.

Workforce Development & Organizational Design

• Lead, mentor, and grow a diverse team of 400+ global designers and regional people managers.
• Build scalable workforce models to optimize quality, speed, and engagement.
• Own workforce planning, performance frameworks, and professional development.
• Proactively manage retention, absenteeism, and productivity.

Operational Excellence & Performance Management

• Oversee daily workforce operations for consistent, high-quality design delivery.
• Implement standardized metrics and performance management systems.
• Collaborate with product, engineering, and training teams to improve workforce effectiveness.
• Design quality assurance programs.

Systems Thinking & Scalability

• Align staffing plans with long-term business goals.
• Lead the design of tools, dashboards, and models for workforce capacity forecasting and risk mitigation.
• Translate strategic objectives into regional execution plans.
• Champion change management initiatives.

Culture, Coaching & Engagement

• Inspire a unified, values-driven culture across all time zones.
• Mentor and coach managers, investing in leadership development and succession planning.
• Own and improve employee engagement and eNPS.
• Champion connection and collaboration between HQ and regional teams.

Key Qualifications

• 8+ years of experience in operations, workforce leadership, or general management in high-growth, tech-enabled or service-driven organizations.
• Willingness to travel internationally.