Director of Customer Service at Pano AI

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Climate Tech, Public Safety Technology, Hardware-Software SystemsIndustries

Requirements

Candidates should possess over 7 years of experience in customer service leadership, including at least 2 years in a senior manager or director role managing third-party partners. A strong background in statistical analysis, reporting, and data visualization using tools like SQL, Tableau, or Power BI is essential. Proven success in building and scaling customer service teams in fast-paced environments, along with excellent communication, leadership, and stakeholder management skills, is required. A Bachelor's degree is mandatory, with an MBA or advanced degree in Business, Analytics, or a related field being preferred.

Responsibilities

The Director of Customer Service will lead Pano Intelligence Centers in delivering actionable intelligence to customers, fostering a culture of accountability and continuous improvement. Responsibilities include building and managing reporting dashboards to track performance and identify trends, implementing scalable processes and training programs to enhance team development and efficiency, and collaborating with cross-functional teams to ensure service delivery. Additionally, the role involves establishing feedback loops to inform product roadmaps and service enhancements based on performance insights.

Skills

Customer service leadership

Operations management

Team management

Cross-functional collaboration

Strategic planning

Process optimization

Stakeholder management

CRM systems

Data analytics

SLA management

Pano AI

AI-powered wildfire detection platform

About Pano AI

Pano.ai specializes in fire detection and prevention through its platform, Pano Rapid Detect, which uses artificial intelligence and advanced visual technology to identify wildfires at their earliest stages. The system integrates data from ultra-high-definition cameras, geo satellite data, and field sensors, providing fire professionals with real-time information to enhance their response efforts. Pano.ai stands out by combining multiple data sources and advanced technology, offering a comprehensive solution for fire departments and first responders. The company's goal is to improve wildfire detection and response capabilities, ultimately reducing the impact of wildfires on communities.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$43.8MTotal Funding

EARLY_VCCompany Stage

Government & Public Sector, AI & Machine LearningIndustries

51-200Employees