Director, Customer Success - Merchant Services

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, Payments, SaaSIndustries

Requirements

Candidates must have at least 5 years of experience in Customer Success, with a minimum of 3 years in a leadership role, preferably within the B2B merchant services space. An extensive background in Merchant Services, including experience in payment acquirer, Payfac, or ISO environments, is required, along with a Bachelor's Degree. A proven track record of building and scaling customer success teams in high-growth environments is also necessary.

Responsibilities

The Director, Customer Success will define and execute the strategic vision for customer success, retention, and growth within the enterprise merchant portfolio. This includes building and leading a team of Customer Success Managers, establishing best practices for customer experience, and overseeing strategic relationship management for high-value accounts. The role involves developing data-driven success programs, collaborating with executive leadership, and leveraging industry expertise to drive innovation. Responsibilities also include owning and exceeding portfolio revenue targets, developing strategic account planning frameworks, creating predictive indicators for at-risk accounts, and leading organizational change initiatives to improve customer experience and team efficiency.

Skills

Customer Success

Merchant Services

Payments

B2B

Team Leadership

Strategic Planning

Relationship Management

Data Analysis

AR Automation

Financial Technology

Versapay

Automates accounts receivable processes for businesses

About Versapay

VersaPay automates accounts receivable processes for businesses, focusing on the B2B market. Its main product, the ARC platform, simplifies invoicing and payment by providing an online self-service portal where customers can receive invoices, make payments, and communicate with businesses. This portal is customizable, allowing clients to tailor the experience to their needs, which enhances customer satisfaction and retention. VersaPay operates on a subscription-based model, charging clients a recurring fee for access to the ARC platform, along with potential transaction fees for processed payments. This focus on customer-friendly solutions sets VersaPay apart from competitors in the financial technology sector, which is rapidly growing due to the demand for digital business solutions. The company's goal is to improve the efficiency of accounts receivable processes, making them more secure and user-friendly for businesses and their customers.

Toronto, CanadaHeadquarters

2006Year Founded

$18.7MTotal Funding

IPOCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging fintech startups like Zūm Rails pose competitive threats to Versapay.

Relocating headquarters to Miami-Dade may cause operational and cultural challenges.

New executive appointments could lead to strategic shifts affecting client relationships.

Differentiation

Versapay offers a cloud-based invoice-to-cash solution for superior customer experience.

The ARC platform provides a customizable self-service portal for efficient invoicing and payments.

Versapay integrates with various ERPs for automatic payment reconciliation and real-time insights.

Upsides

Versapay's network grew 5X in 18 months, now serving 5 million businesses.

The mid-market's demand for digital AR solutions presents growth opportunities for Versapay.

Versapay's focus on secure transactions aligns with the trend towards virtual card adoption.

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